Zihe(hailey) Xia
Ultimo,NSW
Summary
Experienced hospitality professional transitioning to the healthcare sector, bringing a strong foundation in customer service, communication, and team collaboration. Demonstrated ability to thrive in fast-paced environments while maintaining a focus on patient satisfaction and safety. Eager to leverage my hospitality background to contribute to a dynamic healthcare team, delivering compassionate care and exceptional service to patients and their families.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Merchants Of Ultimo
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
A.P Bakery
05.2023 - 11.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm during high-volume periods and special events.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Retail Assistant
A Brilliant Night (Formal Dress Shop)
03.2022 - 08.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged with customers and recommended products based on needs and requests.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Calculated pricing, applied discounts and collected payments to process transactions.
Barista
Six Bakery and Cafe
07.2020 - 12.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Warehouse Worker
Airstream
03.2019 - 09.2020
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Recognized defective material and reported issues to management.
- Generated warehouse shipping documents, packing lists and invoices.
Education
College Diploma - Tourism Administration
Wuhan Institute of Technology
06.2017
Skills
- Multitasking and Organization
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Building Customer Relationships and Loyalty
- Teamwork and Collaboration
- Flexible Schedule
- Problem-Solving
- Organizational Skills
- English & Mandarin Fluency
Certification
Certificate III in Pathology Collection
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Native or Bilingual
Timeline
Barista
Merchants Of Ultimo
02.2024 - Current
Barista
A.P Bakery
05.2023 - 11.2023
Retail Assistant
A Brilliant Night (Formal Dress Shop)
03.2022 - 08.2023
Barista
Six Bakery and Cafe
07.2020 - 12.2021
Warehouse Worker
Airstream
03.2019 - 09.2020
College Diploma - Tourism Administration
Wuhan Institute of Technology