Delivering exceptional customer service, assisting customers with issue resolution, and offering guidance on product selection, ensuring an exclusive experience to clients.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail Associate
Casetify
11.2022 - Current
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
First ranking in sales amount/ average transaction value over time in the Sydney Flagship Store team
Charity Intern
Shanghai Delta Hospital
10.2021 - 08.2022
Collecting and analyzing data on charitable funds, devising charity project plans, monitoring sponsored collaborative projects, and ensuring their final implementation to maximize charitable benefits for hospitals.
Responsible for liaising between multiple foundations, hospitals, and patients, aiding in resource consolidation, and offering charitable proposals for three quarters. Mainly accountable for communication with international foundations and arranging visitations and receptions.
Online Business Owner
Individual E-commerce
11.2017 - 01.2019
Planning offline and online promotion plans, reaching 1000+ customers in three months.
Handling after-sales service and maintaining long-term customer relationships, planning discounts and promotions.
Develop a sales plan and estimate the number of stocks to be stocked.
One-month sales of product on internet exceeded forecast by 200%.
Education
Master of Public Health - Infectious Diseases And Hospital Management
University of Sydney
Sydney, NSW
06.2024
Bachelor of Arts - Business Management
TangShan Normal University
China
06.2017
Skills
English
Mandarin
French (Beginner)
Other Experiences
Bartender at the Edition Hotel
Contributed to HIV prevention advocacy in Shanghai
Timeline
Part-time Sales Consultant
Hugo Boss
09.2023 - Current
Retail Associate
Casetify
11.2022 - Current
Charity Intern
Shanghai Delta Hospital
10.2021 - 08.2022
Online Business Owner
Individual E-commerce
11.2017 - 01.2019
Master of Public Health - Infectious Diseases And Hospital Management