ZI KEAT SOO
WEST MELBOURNE,VICTORIA
Summary
Having a strong background in the service industry, my strengths revolve around social skills, communication abilities, crisis management, and a focus on delivering excellent customer service. Having experience running a cafe myself, I am familiar with following strict health and safety guidelines and handling food items properly. I am also a strong believer in fostering good workplace relationships between employees.
Overview
2
2
years of professional experience
Work History
Lead Barista
Bald & Beautiful Cafe
05.2023 - 06.2024
- Expertly prepared a variety of food items and beverages, including coffees, teas, noodles, and pastries
- Familiar with managing POS system for food and beverage orders, vouchers, and promotions
- Delivered excellent customer service by greeting customers, taking orders accurately, and addressing any concerns or special requests
- Consistently maintained a clean and organized workspace, adhering to strict health and safety regulations.
- Utilized strong communication skills to foster a collaborative work environment among the cafe team
- Performed regular inventory checks with accuracy
Operations Assistant
Camp5 Climbing Gym
11.2022 - 04.2023
- Provided friendly and knowledgeable assistance to gym members and visitors, answering questions, offering guidance, and ensuring a welcoming environment.
- Knowledgeable with POS systems by managing sale of gym entry tickets, membership sign-ups, renewals, and cancellations, maintaining accurate records and handling payment transactions.
- Performed routine cleaning and maintenance tasks throughout the gym, ensuring a clean and organized facility for all patrons.
- Collaborated closely with fellow staff to ensure a smooth and efficient operation of the gym with teamwork
Education
Bachelor of Business And Commerce -
Monash University
Melbourne, VIC2025
Skills
- Cleanliness Standards
- Social Skills
- Exceptional Customer Service
- Safe Food Handling
- Team Management
- Inventory Management
- Crisis Management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
Malay
Professional Working
Additional Information
Monday - Free
Tuesday - Free
Wednesday - Free
Thursday - Free until 3pm
Friday - Unavailable
Saturday - Free
Sunday - Free
Timeline
Lead Barista
Bald & Beautiful Cafe
05.2023 - 06.2024
Operations Assistant
Camp5 Climbing Gym
11.2022 - 04.2023
Bachelor of Business And Commerce -
Monash University
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