Zilan ŞıMŞK
Auburn,NSW
Summary
•Successfully contributed to airport
operations efficiency during the strategic internship at the General Directorate of State Airports Authority (DHMI), gaining strong knowledge in aviation safety and administrative processes.
• Improved guest satisfaction and
communication standards while working as Assistant Guest Relations Manager at Litore Resort Hotel by proactively resolving issues and enhancing service delivery.
• Demonstrated strong adaptability and cultural integration by relocating to Sydney to advance English skills and pursue international career goals.
Currently progressing through Intermediate 2-3 English levels at ILSC Language School, consistently showing commitment to personal and professional growth.
• Developed teamwork, analytical thinking, and problem-solving abilities through both aviation manageme cation and ongoing computer programm studies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Relations Assistant Manager
Litore Resort Hotel & Spa
06.2025 - 09.2025
- Team Management: Guiding and motivating team members.
- Customer Satisfaction: Understanding guests' needs and ensuring high satisfaction.
- Problem Solving: Effectively resolving complaints and issues.
- Communication: Clear and effective communication, both written and verbal.
- Organization: Managing operations in a systematic and efficient manner.
- Technical Skills: Proficiency in CRM systems and guest relations software.
Guest Relations Assistant Manager
Granada Luxury Red Otel
06.2024 - 09.2024
- Team Management: Guiding and motivating team members.
- Customer Satisfaction: Understanding guests' needs and ensuring high satisfaction.
- Problem Solving: Effectively resolving complaints and issues.
- Communication: Clear and effective communication, both written and verbal.
- Organization: Managing operations in a systematic and efficient manner.
- Technical Skills: Proficiency in CRM systems and guest relations software.
Airport Intern
General Directorate of State Airports Authority
09.2023 - 10.2023
- Gained experience in airport operations, customer service, and facility management during a 21-day internship.
- Acquired practical knowledge of air traffic management and operational processes.
Guest Relations Assistant Manager
Litore Resort Otel & Spa
04.2023 - 09.2023
- Management and coordination of guest relations processes
- Staff management and training
- Customer satisfaction and complaint handling
Guest Relations Host
Litore Resort Otel & Spa
06.2022 - 09.2022
- Welcoming customers and managing check-in procedures.
- Guiding guests and providing necessary information.
- Using effective communication and problem-solving skills to enhance customer satisfaction.
- Contributing to the smooth execution of daily operations.
Education
Computer Programming
Anadolu University
EskişhirBachelor's Program - Aviation Management
Alanya Aladdin Keykubat University
Alanya06.2025
Health Vocational High School
Cemile Kuyumcu Health Vocational High School
Alanya06.2021
Skills
- Proficiency in Microsoft Office Excel
- Proficiency in Microsoft Office Word
- Proficiency in Microsoft Office PowerPoint
- Organizational and Coordinative Skills
Certification
- Microsoft Excel Fundamentals Course 2023 - 2023 Btk
- Secure Software Development Course 2023 - 2023 Btk akademi
- B1 Level English Certification 2023 - 2023 Btk akademi
Languages
Upper Intermediate English
Professional Working
Russian
Limited Working
skills
Table Tennis, Water Sports, World History and Cultural Heritage
Accomplishments
- Honor Certificate
- Alanya Aladdin Keykubat University
- Aviation Management Bachelor's Program
- GPA: 3.22
- 2024
Courses
- Effective Communication Strategies Course 2023 - 2023 Btk akademi
- Windows Operating Systems Security Course 2023 - 2023 Btk akademi
- Fundamentals of Project Management Course 2023 - 2023 Btk akademi
- Website Usability Course 2023 - 2023
- Interview Techniques Course 2023 - 2023
Timeline
Guest Relations Assistant Manager
Litore Resort Hotel & Spa
06.2025 - 09.2025
Guest Relations Assistant Manager
Granada Luxury Red Otel
06.2024 - 09.2024
Airport Intern
General Directorate of State Airports Authority
09.2023 - 10.2023
Guest Relations Assistant Manager
Litore Resort Otel & Spa
04.2023 - 09.2023
Guest Relations Host
Litore Resort Otel & Spa
06.2022 - 09.2022
Computer Programming
Anadolu University
Bachelor's Program - Aviation Management
Alanya Aladdin Keykubat University
Health Vocational High School
Cemile Kuyumcu Health Vocational High School