Energetic part-time worker with passion for food and commitment to providing customers with exceptional culinary experiences. Focuses on using fresh ingredients to create flavorful dishes appealing to different palates. Team player offers clear communication and problem-solving.
Hi, I’m
Ziling Yuan
Tweed Heads South,New South
Summary
Overview
6
years of professional experience
Work History
UCSD Bookstore
Casher
02.2018 - 08.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Trip.com Group
Customer Service Specialist
02.2023 - 06.2023
Job overview
- Followed communication procedures, call guidelines and policies
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
- Handled customer complaints of flight tickets, provided appropriate solutions and alternatives within the time limits
- Followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts and filed documents.
Lance Academy China
Teacher
08.2023 - 10.2023
Job overview
- Planed, prepared and presented English as a second language (ESL) lessons in line with the applicable curriculum
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
Lanting China
Secretary
02.2022 - 02.2023
Job overview
- Guizhou
- Answered incoming calls promptly and professionally, routing messages as needed.
Education
Southern Cross University
Master of Science (M.S from Teaching Candidate
University Overview
University of CaliforniaSan Diego, La, CA
Bachelor of Science (B.S from Psychology
University Overview
Bancroft SchoolWorcester, MA
High School Diploma
University Overview
Skills
- Customer Service
- Payment Collection
- Returns Processing
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Product Restocking
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Teacher
Lance Academy China
08.2023 - 10.2023
Customer Service Specialist
Trip.com Group
02.2023 - 06.2023
Secretary
Lanting China
02.2022 - 02.2023
Casher
UCSD Bookstore
02.2018 - 08.2019
Southern Cross University
Master of Science (M.S from Teaching Candidate
University of California
Bachelor of Science (B.S from Psychology
Bancroft School
High School Diploma
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