Zimardalisa Friedrichs
192 Varley Rd North Glenwood
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
8
8
years of professional experience
Work History
Administrative Officer / NUM Support Ofiicer
North West Hospital & Health Service
02.2024 - Current
- Provide a broad range of administrative support services, to support clinicians and the effective operations of North West Hospital and Health Service
- Respond to general reception enquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
- Perform a support role to nurses and medical staff on the ward by assisting with recording, preparation and completion of a range of administrative duties whilst maintaining high level of confidentially.
- Access and use a range of computerised information systems and software packages, including systems specific to Queensland Health. For example, HBCIS, Communicare, S4HANA & Outlook.
- Assist with patient discharges and transfers through timely coordination of all required paperwork, transport and updating of hospital information systems.
- Manage and organise all aspects of the office requirements including medical supplies, stationery and office equipment orders, equipment maintenance and repairs
- Support various recruitment activities through ensuring the checklists are complete with timely processing of paperwork, reference checks and criminal history checks, as requested.
- Provide general advice on any queries regarding Payroll and HR Policies and Delegations, where required.
- Assist staff and clients in the work unit as requested by the Nurse Unit Manager, medical and nursing staff.
- Recording minutes for approval and distribution. Ensure venue selection, scheduling of participants, room set up, catering and technology is prepared and working, where appropriate
Front of the House / All Rounder
Sweet Treats Boutique
08.2022 - 01.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handles queries & reservations of made to order cakes thru phone & social platform like facebook & Instagram
- Collects payments by accepting cash, card or cheques and balances cash drawer by counting cash at the beginning and end of work shifts
Guest Service Agent
Ibis Styles Hotel Verona Mt Isa
04.2023 - 07.2023
- Administering guests check-in & check-outs processes using FOLS & OPERA hospitality system
- Provide guests with hotel services information, and accommodate during their stay in an attentive, courteous and friendly manner
- Coordinates with Housekeeping or Food & Beverage department in a day to day basis to achieved guest requests during their stays
- Answering queries of bookings/reservations (Rooms, Function Rooms and Restaurant) thru phone calls and emails.
- Handled cash transactions accurately, balancing daily reports at the end of each shift. Set up and clean function rooms before and after the event & the Restaurant after breakfast
- Prepares daily reports such as daily reconciliation, room occupancy, cash journals, invoicing and other task assigned to do
Bank Teller
Westpac Banking Corporation
02.2021 - 05.2022
- Provided customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Handled all transaction services, including individual/business bank deposits, monetary withdrawals, financial transfers, and other bank transactions
- ATM Custodian – Collects cheques and cash replenish and keep inventory on ATM machines
- Assisted customers in booking appointment with the banker in opening accounts, credit cards, savings accounts, personal loans and mortgages
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Parts Representative
BELL & MOIR TOYOTA
10.2016 - 02.2021
- Built strong relationships with suppliers to ensure timely delivery of high-quality parts at competitive prices.
- Prepares and charged out mines/account customers according to Purchase Order Request accurately
- Monitors parts in stock in a daily basis
- Maintains parts department in a clean and organized manner daily
- Verifying and keeping important documents for day to day transactions
- Checking and ordering all special parts ordered by mines/customers before shift ends
- Answering queries thru phone calls/ front counter and receiving freight
Education
Bachelor of Science - Accountancy
COLUMBAN COLLEGE OLONGAPO CITY
Philippines03-2003
Skills
- Administrative support
- Dedicated team player
- Documentation and recordkeeping
- Customer service
- Office organization
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Computer proficiency ie Microsoft Excel, Ms Word, Outlook, Powerpoint
Timeline
Administrative Officer / NUM Support Ofiicer
North West Hospital & Health Service
02.2024 - Current
Guest Service Agent
Ibis Styles Hotel Verona Mt Isa
04.2023 - 07.2023
Front of the House / All Rounder
Sweet Treats Boutique
08.2022 - 01.2024
Bank Teller
Westpac Banking Corporation
02.2021 - 05.2022
Parts Representative
BELL & MOIR TOYOTA
10.2016 - 02.2021
Bachelor of Science - Accountancy
COLUMBAN COLLEGE OLONGAPO CITY
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