Zin No No Zaw (NORA Zaw)
Hoppers Crossing,Australia
Summary
I am studying Advanced Diploma of Accounting from Royal Melbourne Institute of Technology (RMIT). I am seeking for financial services trainee- compliance at Bank Australia. My goal is to gain hands-on experience in customer service, administration and banking practices and deepen my understanding of banking operations and contribute to Bank Australia. I am a motivated, flexible, and resilient individual with a passion for teamwork and helping others. My adaptability and resilience allow me to thrive in dynamic environments, and my commitment to collaboration drives me to contribute effectively to team success.
Overview
8
8
years of professional experience
Work History
OFFICE ADMINISTRATION & RETAIL VOLUNTEER TRAINING POSITION
Holland Foundation
Bentleigh, VIC
08.2024 - Current
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Performed cash and accounts reconciliation, ensuring financial accuracy and compliance with regulations
- Processed transactions using cash registers and EFTPOS systems, ensuring accuracy and efficiency
- Managed stock control, pricing, merchandising, and display to optimize store layout and enhance customer experience
- Assisted in marketing and fundraising activities, contributing to event planning and promotional campaigns.
Volunteer for Administration and customer service
Ngagani Restaurant
Hoppers Crossing, VIC
12.2023 - 02.2024
- Volunteered during summer break at Burmese and Chinese fusion restaurant
- Determined appropriate POS system through discussion with owner and built EPOS system for restaurant, including necessary financial data and menu items
- Recorded sales and collected the payment orders at the system, communicated with customers, and assisted in restaurant operations
- Prepared restaurant staff rosters and calculated payroll
- Recorded the financial transactions at General Ledgers, Journal and collected the financial data.
KITCHEN HELPER AND ALL AROUND
@7 Cafe
Tarneit, VIC
04.2023 - 02.2024
- Basic food preparation tasks such as washing, peeling, cutting vegetables, and preparing simple dishes
- Support chefs and cooks during meal preparation and service
- Assist in serving food and beverages to customers during peak hours
- Provide friendly and efficient service to customers, addressing their needs and inquiries
- Keep the kitchen, food preparation areas, and equipment clean and organized
- Properly dispose of kitchen waste, including food scraps and packaging.
Startup Founder
InnoCreative Production
Myanmar
01.2018 - 04.2023
- InnoCreative Production is a Myanmar-based company that specializes in providing innovative solutions to clients by incorporating the latest digital marketing technologies and digital media into their operations
- Recorded financial transactions and generated financial reports
- Prepared the financial budget and analyzed the actual and variance
- Negotiated with clients and successfully achieved their marketing targets
- Collaborated with team members to brainstorm and develop innovative digital marketing concepts, scripts, storyboards, and project timelines.
Fixer, Translator and Researcher (Part Time)
The Straits Times Newspaper
Singapore
01.2017 - 01.2022
- Contributed to a leading media outlet in Singapore
- Monitored and analyzed government budget reports to provide accurate, insightful financial journalism on fiscal policies and economic impact
- Monitored and researched daily significant news and specific issues for the Indochina Bureau Chief
- Facilitated the interviewing process, write stories in English based on collected information, and coordinated appointments with relevant sources alongside Indochina Bureau Chief.
VOLUNTEER POSITION
Caulfield Racecourse Reserve Community Market, Caulfield Rotary Club
Caulfield
01.2024
- Welcome visitors and provide excellent customer service by addressing inquiries and resolving issues to ensure customer satisfaction
- Engage with customers, promote the Rotary Club’s mission, and foster a sense of community spirit
- Collect data on customer attendance to support the Club’s future planning
- Ensure the safety and cleanliness of the marketplace.
Education
Advanced Diploma of Accounting -
Royal Melbourne Institute of Technology
Melbourne, VIC12.2024
Diploma of Accounting -
Royal Melbourne Institute of Technology
Melbourne, VIC12.2023
Certificate IV in Accounting and Bookkeeping -
Royal Melbourne Institute of Technology
Melbourne, VIC01.2023
Bachelor of Arts (Journalism) -
National Management Degree College
Yangon, Myanmar03.2012
Skills
- Documentations
- Retail services
- VIC Full Driver's License
- Resilience
- Adaptability
- Time management
- Organized and Efficient
- Communication
- Problem solving
- Attention in details
- Initiative
- Team player
- Positive attitude
References
- Mr. Grant Holland, Executive Director, Holland Foundation, Bentleigh, VIC, 0419896178
- Mrs. Sana Mahajan, Vocational Education Teacher, Royal Melbourne Institute of Technology (RMIT), Melbourne, VIC, 0399255460, upasana.mahajan@rmit.edu.au
- Mr. Zeya Oo (George), Owner of Nagani Restaurant, Nagani Restaurant, Hoppers Crossing, VIC, 0466657524, georgezeyaoo@gmail.com
- Ms. Tan Hui Yee, Indochina Bureau Chief, Singapore’s The Straits Times Newspaper, +66898111854
Hobbies and Interests
- Capturing beautiful portrait photos of friends.
- Exercising with friends at the gym.
- Playing badminton.
- Meeting new people and helping others through volunteering.
Timeline
OFFICE ADMINISTRATION & RETAIL VOLUNTEER TRAINING POSITION
Holland Foundation
08.2024 - Current
VOLUNTEER POSITION
Caulfield Racecourse Reserve Community Market, Caulfield Rotary Club
01.2024
Volunteer for Administration and customer service
Ngagani Restaurant
12.2023 - 02.2024
KITCHEN HELPER AND ALL AROUND
@7 Cafe
04.2023 - 02.2024
Startup Founder
InnoCreative Production
01.2018 - 04.2023
Fixer, Translator and Researcher (Part Time)
The Straits Times Newspaper
01.2017 - 01.2022
Advanced Diploma of Accounting -
Royal Melbourne Institute of Technology
Diploma of Accounting -
Royal Melbourne Institute of Technology
Certificate IV in Accounting and Bookkeeping -
Royal Melbourne Institute of Technology
Bachelor of Arts (Journalism) -
National Management Degree College
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