Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zina El-houli

Sydney,NSW

Summary

Dynamic retail professional with extensive experience at Essence Royale, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective upselling strategies and meticulous sales floor organization. Skilled in cash handling and fostering team collaboration, ensuring a positive shopping experience and strong customer loyalty.

Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

8
8
years of professional experience

Work History

Retail Assistant

Essence Royale
08.2024 - 07.2025
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Provided training and guidance to new staff, ensuring high level of service quality.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Boosted store's reputation through courteous and professional customer service.
  • Supported team members during peak hours to ensure smooth store operations.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Florist Manager

Self-employeed
01.2018 - 03.2024
  • Conducted regular performance evaluations for staff members to set goals and monitor progress towards achievement.
  • Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
  • Maintained an up-to-date knowledge of industry trends by attending conferences, workshops, and networking events, ensuring the store remained competitive within the market.
  • Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
  • Trained employees on customer order taking and basic floral arranging.
  • Collaborated with event planners to provide customized floral designs for weddings, funerals, and special events.
  • Organized workshops and demonstrations to engage the local community and showcase the store''s offerings.
  • Utilized social media platforms effectively to promote the store''s services and connect with potential customers.
  • Introduced creative packaging solutions that enhanced product presentation while minimizing environmental impact.

Education

Diploma of Education - Family And Community Services

TAFE NSW
NSW
02-2023

Advanced Diploma Floristry - Floristry

TAFE NSW
NSW
02-2020

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • Flexible schedule availability
  • Cash handling accuracy
  • Order processing
  • Sales floor organization

Languages

Arabic
Full Professional

Timeline

Retail Assistant

Essence Royale
08.2024 - 07.2025

Florist Manager

Self-employeed
01.2018 - 03.2024

Diploma of Education - Family And Community Services

TAFE NSW

Advanced Diploma Floristry - Floristry

TAFE NSW
Zina El-houli