Zina Gauci

• Provided customer service assistance to customers via phone and email.
• Coordinated customer service activities, including responding to New Repair Enquiries, resolving complaints, and providing product information.
• Maintained accurate records of customer interactions and transactions using multiple Repair Network Software Applications, for the purpose of scheduling repairs and maintenance services.
• Collaborated with other departments to resolve complex customer issues quickly.
• Assistance with Accounts and Debt collection.

• Responsible for multiple company debtor ledger

• Conduct monthly debtor meeting with sales team

• Making high volume outbound collection calls

• Managing accounts in accordance with company credit terms and policies

• Liaising with internal departments to ensure all invoice queries are resolved and paid

• Manage customer held orders and approvals

• Follow up payment arrangements, allocating and receipting payments

• Enter new customer accounts and prepare letters

• Account reconciliations, End of month processing.

• Processing credit card payments with general ledger account allocations

• Credit Control and debt collection

• Generating invoices and account statements

• Maintaining accounts receivable files and records

• Management and financial maintenance of the billing system

• Internal and External customer service with sales team and suppliers

• Providing office and administrative support to the Manager and team

• Fielding telephone calls, receiving and directing visitors

• Creating spreadsheets and presentations, filing

• Greeting and servicing customers as they enter the store

• Advising and assisting customers. Handling complaints or forwarding serious issues to the

manager on duty

• Conducting customer transactions

• Co-coordinating driver schedules and end-of-day cash reconciliations

• Credit control and debt collection

• Generated invoices and account statements

• Maintained accounts receivable files and records

• Ensured bank deposits and payment records were maintained

• Managed the financial maintenance of the billing system

• Provided office and administrative support to the Manager and Logistics team

• Maintained and managed office administrative expenditure

• Corresponded with customers having long overdue and delinquent balances.

• Reconciled bank records with bank statements

• Fielded telephone calls, receiving, and directing visitors

• Personal Assistant to the Chairman Kentia Group

• Organised and coordinated meetings for the company Chairman and the associated Management

• Responsible for International payments to Fabric Mills.

• Reconciliation and payment of freight forwarders accounts.

• Ensured accurate clearance of all import consignments, including associated completion of all paperwork.

• Planning and managing logistics, warehouse, transportation, and customer services.

• Directing, optimizing, and coordinating full order cycle.

• Liaising and negotiating with suppliers, manufacturers, retailers, and consumers

• Credit control and debt collection

• Generated invoices and account statements

• Maintained accounts receivable files and records

• Ensured bank deposits and payment records were maintained

• Corresponded with customers having long overdue and delinquent balances.