Zina Naameh
South Wentworthville
Summary
Versatile and dynamic professional with a proven track record at Knafeh House, adept in time management and exceptional customer service. Spearheaded recruitment processes at Al Barakah Bank, enhancing workforce efficiency by 30%. Skilled in team leadership and problem-solving, consistently delivering projects on time and fostering positive environments across diverse roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Barista, Counter Server , Pastry Chef
Knafeh House
06.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot, cold drinks and desserts in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Customer Service Cashier
Abla Sweets
04.2019 - 04.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Assistant HR Officer
Al Barakah Bank
02.2014 - 07.2017
- Streamlined recruitment processes for faster candidate selection and onboarding.
- Collaborated with department managers to establish appropriate staffing levels and job requirements.
- Assisted in developing succession planning strategies resulting in efficient leadership transitions.
- Organized training programs for skill development, increasing overall workforce competence.
- Implemented performance management systems for better employee evaluation and growth opportunities.
- Managed employee records, ensuring data accuracy and confidentiality at all times.
- Developed comprehensive HR policies to ensure compliance with labor laws and regulations.
- Conducted exit interviews to identify areas of improvement for employee retention initiatives.
Art Teacher, K-12
Al Fajr Art Institute
02.2009 - 03.2011
- Implemented effective classroom management strategies to maintain order and focus during hands-on activities and group work sessions.
- Led professional development sessions for fellow educators on integrating visual arts into core subject areas such as math, science, social studies, or language arts curriculum effectively.
- Managed classroom resources effectively, maintaining a well-stocked inventory of art supplies for various projects throughout the year.
- Collaborated with colleagues to develop cross-curricular projects, enriching students'' understanding of various subjects through an artistic lens.
Site Engineer
Rotana Yasmine Hotels
02.2009 - 03.2011
- Checked technical designs and drawings for adherence to standards.
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
- Oversaw quality control and health and safety matters for construction teams.
- Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
- Troubleshot on-site issues promptly using analytical problem-solving skills resulting in minimal delays to the overall schedule.
- Delivered projects on time and within budget constraints by effectively managing resources, schedules, and risks.
- Oversaw quality control processes by conducting regular inspections, addressing non-compliance issues promptly, and implementing corrective actions to uphold project standards consistently.
- Ensured high-quality standards were maintained throughout the project lifecycle by adhering to industry best practices and codes of conduct.
Elementary Art Teacher
Wahbeh Wahbeh Public School
07.2009 - 07.2010
- Integrated multicultural perspectives into art lessons, promoting an appreciation for diverse cultures and artistic expressions.
- Collaborated with colleagues to develop cross-curricular projects, connecting art with other subjects.
- Enhanced student creativity by introducing various art techniques and mediums.
- Participated in professional development opportunities to remain current on trends and research related to arts education.
Education
Bachelor Of English Translation - English Translation
Teshreen University
Lattakia, Syria06.2014
Graduate Diploma - Sculpture
Applied Arts College
Dmuscus, Syria 06.2010
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Order taking
Certification
Photo shop
3D Max
Auto-cad
Microsoft course
English course
Certificate 3 in make up and beauty
Eyelashes extensions course
Barista certificate
Timeline
Barista, Counter Server , Pastry Chef
Knafeh House
06.2022 - Current
Customer Service Cashier
Abla Sweets
04.2019 - 04.2020
Assistant HR Officer
Al Barakah Bank
02.2014 - 07.2017
Elementary Art Teacher
Wahbeh Wahbeh Public School
07.2009 - 07.2010
Art Teacher, K-12
Al Fajr Art Institute
02.2009 - 03.2011
Site Engineer
Rotana Yasmine Hotels
02.2009 - 03.2011
Bachelor Of English Translation - English Translation
Teshreen University
Graduate Diploma - Sculpture
Applied Arts College
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