Zina Yassin
Melbourne
Summary
I, Zina Yassin, am seeking a part time/casual job position. Personal Attributes: Honesty, Positive attitude, Reliable, Responsible, Good communication skills, Caring, and always ready to learn new things. I am a dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. I maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Car Rental Agent
Apex Car Rentals
09.2022 - Current
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Ensured vehicles were consistently ready for customer pickup by adhering to a strict cleaning schedule.
- Enhanced customer satisfaction by meticulously cleaning and detailing rental cars before each use.
Retail Sales Assistant
General Pants Co
12.2021 - Current
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
Call Center Agent
Engine
12.2021 - 01.2022
- Gathered, organized, and modeled data for reports and presentations.
- Conducted research, gathered information from multiple sources and presented results.
Cafe Worker
Cupcake Central
02.2021 - 05.2021
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Maintained clean and attractive product displays to entice customer purchases.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Retail Assistant
Ozmosis
09.2019 - 02.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Logged reports, expenses, receipts and sales documents into digital database.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Restaurant Crew Member
Bucking Bull
07.2019 - 09.2019
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
Work Study Student
Sabelberg Morcos Lawyers
05.2019 - 05.2019
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Fielded phone calls, took messages and directed callers to appropriate personnel.
- Gained operational knowledge and supported departmental needs.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
Education
No Degree -
Roxburgh Homestead Primary School
Melbourne, VICVCE Graduate Certificate - Math, English, Legal Studies, Business Management,
Mount Ridley College
Craigieburn, VIC11.2021
Certificate II - Fashion
Kangan Institute
Melbourne, VIC11.2021
Skills
- Critical Thinking
- Time Management and Prioritization
- Stocking and Replenishment
- Managing Orders and Deliveries
- Cash Drawer Operations
- Teamwork and Collaboration
- Multitasking and Organization
- Safe Food Handling
- Customer Service
- Adaptability and Flexibility
- Inventory Management
- Cash Handling
- Resolving Complaints
- Waste Management
- Coaching and Training
- Upselling Techniques
Accomplishments
- Supervised team of 3 staff members.
- Achieved high key performance indicators through effectively helping with sales
- Worked multiple christmas periods and boxing days under high pressure
- Trained christmas casuals
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
- HOBBIES/INTERESTS: Socializing Attending special events Fashion (clothes) Helping people out ACHIEVEMENTS: , 2012 Roxburgh Park F.A.D cheerleading 2013 Epping gymsports academy of sports (gymnastics) 2017 High Achievers class 2018 EPIC bronze merit Award
Timeline
Car Rental Agent
Apex Car Rentals
09.2022 - Current
Retail Sales Assistant
General Pants Co
12.2021 - Current
Call Center Agent
Engine
12.2021 - 01.2022
Cafe Worker
Cupcake Central
02.2021 - 05.2021
Retail Assistant
Ozmosis
09.2019 - 02.2021
Restaurant Crew Member
Bucking Bull
07.2019 - 09.2019
Work Study Student
Sabelberg Morcos Lawyers
05.2019 - 05.2019
No Degree -
Roxburgh Homestead Primary School
VCE Graduate Certificate - Math, English, Legal Studies, Business Management,
Mount Ridley College
Certificate II - Fashion
Kangan Institute
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