Zinatul Nisha Ahmad
Mount Druitt,NSW
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
15
15
years of professional experience
Work History
Digital controls technical officer
Mesume of History
06.2017 - Current
- Documents are accessed by prepping before scanning .
- Work in a high volume document scanning and imaging environment meeting the daily targets.
- Performing high duties assigned by team leader and manger, by assisting them with End of the month billing,checking and uploading file in RSSQL, day boxes, keeping a close look of work load of the day and seeing the target are achived , resolving any issue regarding scanner or scanning matter with co worker. checking error in comm serv and up dating information of client in comm serv if needed. Delgating task to co-worker to meet the time frame of our daily targets. Communcating with team leaders,manager when ever needed, just to keep a track of what happening with any issue and also with team members.
- Performs other job related duties as requested (filling of blue trolley at end of the business day using the hand scanner and taking the trolley to the warehouse when full
- Performing quality check before outputting and uploading document to appropriate output location,(according to each clients specifications
- Ensure operating and quality standards are met based on services objectives.(example flatbed are used for Archive file with clients specification
- Ability to quickly learn new computer software
- Discretion in dealing with confidential information
- Scanning document into appropriate application within a given time
- Policies & Procedures demonstrates knowledge and understanding of organizational policies
- Strong team player that has direct approach and is solution oriented
- Flexibility and ability to work within a growth environment with changing priorities
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enhanced communication between team members by fostering open dialogue.
Data Entry Clerk
Grace Information Management
10.2014 - 11.2015
- Entered information into computer data base for effective record keeping
- Managed data entry requirement by following data program techniques and procedures
- Verified and entered customer and account data by reviewing, correcting, deleting, and reentering data to streamline workflow
- Maintained customer confidence and protects operation by keeping information confidential
- Analyses applications that supporting in documentation process according to electronic format requirement
- Recorded approximately 1200 data per day by providing exceptional services
Accounts Payable Officer
Territory Insurance Office (TIO)
01.2010 - 12.2012
- Verified client's accounts by reconciling monthly and related transactions
- Reconciled processed work by verifying entries and comparing system reports to balances
- Performed various organization functions, archiving invoices and checking email for remittance to maintain seamless business operations
- Recorded minimum of 200 invoices into system for each business day with all other daily task
Education
Certificate III - customer contact
Australian Vocational Education College
Sydney, Nsw06.2010
Certificate - 2
TAFE
12.2006
Diploma - Bookkeeping
Cambridge Tutorial College
01.1991
Skills
- Time management
- Attention to detail
- Commitment to service excellence
- Ability to quickly learn new computer software
- Interpersonal skills
- Proficient in Microsoft Office Suite
- Proficient in MYOB
- Knowledge of organisational policies and procedures
- Strong team player
- Solution oriented
- Flexibility
- Ability to work within a growth environment
- Ability to adapt to changing priorities
- Cultural awareness
- Problem-solving
- Organizational skills
- Multitasking Abilities
- Task prioritization
References
- Sigrid Sagud, A/Digitisation and Customer Solution Specialist, Digitisation and Imaging Service, 04336419676, sigrid.sagud@records.nsw.gov.au
- Patricia Proctor, Manager Customer Service, Government Records Repository, 88055384, 0404435070, patricia.proctor@records.nsw.gov.au
Awards
- MY TIO Quarterly Awards
- Operational Excellence
- 2011 Australian Road Safety Award for our TIO Party Safe program
Timeline
Digital controls technical officer
Mesume of History
06.2017 - Current
Data Entry Clerk
Grace Information Management
10.2014 - 11.2015
Accounts Payable Officer
Territory Insurance Office (TIO)
01.2010 - 12.2012
Certificate - 2
TAFE
Diploma - Bookkeeping
Cambridge Tutorial College
Certificate III - customer contact
Australian Vocational Education College
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