Summary
Overview
Work History
Education
Skills
Accomplishments
Football
Languages
Timeline
Generic

Zion Cruz

Clear Island Waters,QLD

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

A fast learner and stays calm under pressure. Currently studying my certificate 3 and 4 in fitness.

Overview

5
5
years of professional experience

Work History

Senior Casual Salesman

Hype DC Shoes Robina And Pacific Fair
06.2021 - 10.2022
  • Since The Accent Group owns both Platypus and Hype DC, I moved from Platypus to Hype DC.
  • I would carry out the identical tasks for Hype DC that I did for Platypus.
  • After switching between the two companies, I was promoted from ordinary casual to senior casual within six months.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Processed and stocked merchandise in accordance with store standards.
  • Monitored sales team performance and provided constructive feedback.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Performed inventory control procedures to manage stock.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Casual Salesman

Platypus Shoes Robina
10.2020 - 06.2021
  • I was initially hired as a Christmas casual but thanks to my performance, I was promoted to a casual employee position.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Answered questions about store policies and addressed customer concerns.
  • Managed cash register after end of shift to balance and record accurate transactions.

Assistant Renderer

Ethos Pty Ltd
04.2019 - 07.2019
  • Worked on newly constructed homes on the Gold Coast and Brisbane area.
  • I mix concrete for my employee and assist him with any other jobs he would need me to do.
  • Patch any gaps around homes or render freshly constructed houses.
  • Using movable tools or hand tools, move materials, supplies or goods between work zones.
  • By turning on machinery and blending for a predetermined amount of time, combine substances.
  • Add and mix concrete or ingredients for processing, using hand tools or most of time a concrete mixer.

Administration Assistant, Personal Assistant

Positive Pest Control
06.2017 - 12.2018
  • Appointment scheduling, interpersonal skills, banking, data entry, managing social media
  • Content, dedicated customer service representative, proven ability to establish rapport with clients from all different ethnicities
  • Reliable and driven with Strong time management and prioritisation abilities


Waiter/Food Runner

Lonestar Rib House, Mermaid Waters
04.2018 - 10.2018
  • Delivered correct food items to tables according to order documentation.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • I would furthermore transport food to clients homes.

Education

High School Diploma -

Marymount College
Gold Coast, QLD
11.2018

Graduated Primary School -

Robina Primary School
Gold Coast, QLD
12.2013

Skills

  • Brand Messaging
  • Product Promotion
  • Staff Training
  • Developing Trust
  • Negotiation
  • Time Management
  • Retail Store Operations
  • Customer Needs Assessments

Accomplishments

  • For the month of September 2022 I was the 3rd best shoe salesman for Hype DC shoes in the State of Queensland.
  • Employee of the month 4 times at Hype DC shoes.

Football

  • I have been playing football since the age of 5.
  • Played one season for Casa Pia AC Juniors 2019/2020.
  • Played senior football for Gold Coast Knights in the National Premier League QLD 2020/2021.
  • Played senior football for Brisbane Strikers in the Queensland Premier League 2022.
  • Currently playing for FC Serpa competing in the Campeonato de Portugal 2023/2024

Languages

English
Native or Bilingual
Portuguese
Limited Working

Timeline

Senior Casual Salesman

Hype DC Shoes Robina And Pacific Fair
06.2021 - 10.2022

Casual Salesman

Platypus Shoes Robina
10.2020 - 06.2021

Assistant Renderer

Ethos Pty Ltd
04.2019 - 07.2019

Waiter/Food Runner

Lonestar Rib House, Mermaid Waters
04.2018 - 10.2018

Administration Assistant, Personal Assistant

Positive Pest Control
06.2017 - 12.2018

High School Diploma -

Marymount College

Graduated Primary School -

Robina Primary School

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Zion Cruz