Zion Peacock
Bertram
Summary
- I am a collaborative team player, contributing both strategically and practically to tasks and activities. My strong organisational skills, coupled with a proven track record of meeting deadlines, reflect my commitment to excellence. In communication, I am confident, articulate and maintain a professional demeanor.
- I excel at evaluating options and crafting effective solutions, bringing a creative edge to problem-solving. Integrity and honesty are values I hold in high regard, ensuring a principled approach in all endeavors. My cooperative and friendly nature fosters a positive team environment where collaboration thrives.
- I exhibit a self-motivating work ethic, readily adapting to the evolving needs of the team. Proficient in software packages such as Word, Microsoft, Outlook Calendar, Email, and Excel, I leverage technology to enhance productivity.
- Beyond professional attributes, my empathetic and understanding nature, coupled with a touch of creativity, adds a unique dimension to my interpersonal relationships.
Overview
11
11
years of professional experience
Work History
COMMUNITY CORRECTIONS OFFICER (Assessment & Coordination Team - Electronic Monitoring)
Department Of Justice WA
01.2025 - Current
- Deliver timely information to the Court, ensuring effective communication and assessment skills
- Liased with relevant stakeholders to determine appropriate electronic monitoring exclusion zones, prioritising victim safety
- Conduct evaluations and assessments of offenders to ascertain risks and devise effective intervention plans
- Collaborated with the Victim Engagement Unit and Police prosecution to provide information on possible bail conditions under the Family Violence Reform Legislation
- Identified exceptional circumstances for electronic monitoring and discussed exclusion zones with offenders
- Triage referrals for electronic monitoring from the Western Australian Police following the Family Violence Legislation Reform
- Referred cases to the Family Violence Electronic Monitoring Relief team or Adult Community Correction Centres for further case management
A/ SENIOR COMMUNITY CORRECTIONS OFFICER & COMMUNITY CORRECTIONS OFFICER
Department Of Justice WA
07.2022 - 01.2025
- Assess and oversee individuals who, due to their level of complexity or potential harm to the community, are offenders or defendants requiring management
- Offer written and verbal guidance on bail, sentencing, releasing authorities, and external agencies
- Conduct evaluations and assessments of offenders to ascertain risks and devise effective intervention plans
- Collaborate with Senior Officers on specific cases and specialised areas, providing operational support to Assistant Officers as needed
- Employ culturally appropriate practices when working with Aboriginal individuals and other cultural groups
- Guide and motivate offenders to address their behavior, adhere to order requirements, and take responsibility for their actions
- Provide counsel and assistance to the case management team during an offender's transition from the community to custody, contributing to pre-release planning
- Collaborate with various agencies, divisions, stakeholders, and communities concerning assigned offenders and defendants
- Identify suitable programs and services for community-based offenders, and when necessary, facilitate or co-facilitate program/intervention delivery
- Offer bail coordination services to defendants, collaborating with families and courts as necessary
- Demonstrate understanding and application of the Adult Community Corrections Handbook, relevant legislation, and departmental policies and procedures pertaining to adult offenders/defendants and staff
- Fulfill additional duties as required in alignment with strategic objectives
REINTEGRATION SUPPORT WORKER
Centacare Kimberley
12.2021 - 07.2022
- Provide case planning, case managed support and referral services to eligible clients within the Department Of Justice and Corrective Service Rules and Guidelines
- Understand and deliver tailored support plans for each client and family, providing greater intensity of support for those most vulnerable, including those with cognitive impairments and intellectual disability
- Provide solo or accompanied remote transport for clients to designated communities
- Provide tailored accommodation and support that ensures return to a safe environment close to family and Country, particularly for women prisoners
- Work with other housing and accommodation providers to support people to access safe short-term and long-term housing options
- Work in partnership with the child protection system, family violence and perpetrator programs and support for the safe supervised reunification of families
- Deliver services where possible where people live, and, to the whole family, including on site in remote communities through outreach home visits
- Ensuring that supports into employment and education are offered early and facilitated and that programs offer direct and motivating pathways to employment for prisoners who complete rehabilitation and reintegration programs
- Recognising trauma and responding with trauma-informed practice integrated with response to drug and alcohol, health, behavioural and mental health problems that encourage emotional regulation and reduce the likelihood or offences driven by alcohol and substance misuse or impulsive behaviour
- Work in partnership with Kimberley Mental Health and Drug Services and other mental health service providers to effectively support people and families in their recovery journey
- Develop knowledge and skills that support Centacare Kimberley to build its capacity to deliver quality services
- Agree to abide by relevant professional ethics, client confidentiality and agency policies and procedures
- Other duties as directed by the Team Leader, General Manager and CEO
DISABILITY EMPLOYMENT SUPPORT CONSULTANT
Maxima
06.2021 - 12.2021
- Support Customers in the workplace as well as weekly contact with Customers leading up to and when they gain employment
- Identify, implement and maintain person-centered strategies to assist Customers to remain in employment
- Develop and review individually tailored job plans outlining specific activities and assistances
- Liaise with Centrelink, healthcare providers and other community organisations to address areas where further support is required to achieve sustainable employment
- Undertake associated administration and record keeping in JobReady Live, job seeker files and the Department's IT database to ensure that files meet relevant guidelines and accreditation requirements
- Maintain and strengthen employer relationships as a representative of Maxima
- Promote Maxima services to leverage relationships for repeat business
SERVICE COORDINATOR
Mercy Care
01.2021 - 06.2021
- Provide a goal orientated, person centered support
- Create service delivery rosters ensuring compliance with standards and budgetary requirements
- Rostering of Community Care workers according to contracts and budgetary requirements
- Providing consumers with competent staff required to their needs and building ongoing relationships
- Provide a high standard of customer service to clients, external stakeholders and support workers
- Respond to emergency situations and where necessary contact emergency services
- Assess client issues and provide recommendation to fix problems
- Answer telephones (inbound & outbound) and respond to email inquiries
- Evaluating service level and implanting continuous improvement tactics
- Use computer software to enter data into databases
LOCKSMITH APPRENTICE TECHNICIAN
BullAnt Security
05.2016 - 08.2020
- Use of Procura & Microsoft application software
- Communicating with consumers, team members and other stakeholders to provide the best service with available resources
- Handling of consumer requests and handling adequately according to their needs
- Greeting customers in a polite and friendly manner
- Performs basic math functions to collect payments and make change
- Process orders in a timely manner
- Management of front of house stock
- Management of client accounts
FIELD OFFICER & ADMINISTRATION COORDINATOR
Service Stream Energy & Water
12.2013 - 05.2016
- Microsoft application software and internal organisational programs
- Allocating and communicating with team members to provide the best service with available resources
- Obtaining and entering meter readings data into allocated software and ensuring that final readings are accurate and returned to consumers
- Allocating and performing disconnection and reconnection of meters
- Contributing to the public perception of the company and service authority by dealing with stakeholders and the public in a professional manner
- Processing data in accordance with contractual requirements
- Management of staff allocation to work duties
- Management of client accounts
Education
Bachelor of Social Work -
Edith Cowan University
03.2025
Certificate IV - Community Services
South Metropolitan Tafe
12.2023
Certificate III - Correctional Services (Community)
Department of Justice
12.2023
Certificate IV - Fitness
FIA Fitnation
12.2014
Certificate III - Fitness
FIA Fitnation
12.2014
Certificate II - Sport Coaching
CTC
12.2013
Certificate II - Outdoor Recreation
CTC
12.2013
Year 12 -
Safety Bay Senior High School
Safety Bay, WA12.2013
Skills
- Conflict Resolution
- Social Perceptiveness
- Community Reintegration
- Emotional Support
- Case Management Tracking
- Courtroom testimony
- Behavioral analysis
- Mental health awareness
- Relationship building and management
- File and record maintenance
- Mentorship
Timeline
COMMUNITY CORRECTIONS OFFICER (Assessment & Coordination Team - Electronic Monitoring)
Department Of Justice WA
01.2025 - Current
A/ SENIOR COMMUNITY CORRECTIONS OFFICER & COMMUNITY CORRECTIONS OFFICER
Department Of Justice WA
07.2022 - 01.2025
REINTEGRATION SUPPORT WORKER
Centacare Kimberley
12.2021 - 07.2022
DISABILITY EMPLOYMENT SUPPORT CONSULTANT
Maxima
06.2021 - 12.2021
SERVICE COORDINATOR
Mercy Care
01.2021 - 06.2021
LOCKSMITH APPRENTICE TECHNICIAN
BullAnt Security
05.2016 - 08.2020
FIELD OFFICER & ADMINISTRATION COORDINATOR
Service Stream Energy & Water
12.2013 - 05.2016
Certificate IV - Community Services
South Metropolitan Tafe
Certificate III - Correctional Services (Community)
Department of Justice
Certificate IV - Fitness
FIA Fitnation
Certificate III - Fitness
FIA Fitnation
Certificate II - Sport Coaching
CTC
Certificate II - Outdoor Recreation
CTC
Year 12 -
Safety Bay Senior High School
Bachelor of Social Work -
Edith Cowan University
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