Summary
Overview
Work History
Education
Skills
Availability
Awards
Languages
Timeline
CustomerServiceRepresentative

Zion Reiri

Quinns Rocks,WA

Summary

Passionate about a diverse range of interests, I find joy in exploring art, music, religious studies, cultural history, dance, sports, traveling, and indulging in captivating novels. With a natural affinity for connecting with others, I thrive in social settings and cherish the companionship of animals. As one of seven siblings, I treasure the moments spent with my family and value the bonds we share.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Woolworths
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Server

Jesters Pies & Coffee
02.2021 - 08.2023
  • Collaborated with team members to improve overall customer service performance and best practices.
  • Developed strong working relationships with cross-functional teams to better serve the needs of customers.

Cashier

Crazy Bizarre
03.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Console Operator

Puma Energy
08.2021 - 02.2022
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.

Labourer

Silver Ferns Farm
12.2019 - 03.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.

Waitress Trainee

Saigon Restaurant
01.2019 - 12.2019
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Education

Certificate III - Individual Support

Industry Skills Training
Joondalup
09.2024

NCEA Level 1 & 2, Year 13 Graduate -

Palmerston North Girls High School
Manawatū, New Zealand
12.2019

Skills

  • Highly trained in customer service and organized in time management A quick learner with high experience in teamwork and cooperation with others Always up for a challenge and a fierce passion for commitment, drive and positive attitude

Availability

Monday-Saturday (excluding Wednesday)

8am-5pm

Awards

  • Moāri Language Endorsement Merit Student
  • Environmental Science Scholarship
  • Excel Of Arts Award

Languages

Maori
Limited Working

Timeline

Customer Service Representative

Woolworths
08.2023 - Current

Cashier

Crazy Bizarre
03.2022 - 08.2022

Console Operator

Puma Energy
08.2021 - 02.2022

Customer Server

Jesters Pies & Coffee
02.2021 - 08.2023

Labourer

Silver Ferns Farm
12.2019 - 03.2020

Waitress Trainee

Saigon Restaurant
01.2019 - 12.2019

Certificate III - Individual Support

Industry Skills Training

NCEA Level 1 & 2, Year 13 Graduate -

Palmerston North Girls High School

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Zion Reiri