Zion Tivalu
Morayfield
Summary
A Faith-driven Youth Worker passionate and dedicated to supporting and mentoring vulnerable and at-risk youth through life's challenges towards positive growth and transformation through both professional and spiritual support.
Driven by a heart of ministry to young people, am seeking a role that can further develop professional expertise whilst guided by biblical principles and Christ's love in serving young people with a grace-filled care and gospel-centred support.
Overview
9
9
years of professional experience
Work History
Residential Youth and Support Worker
Thrive House Pty Ltd
05.2025 - Current
- Facilitated and applied trauma-informed practices to build trust and rapport with youth affected by abuse, neglect, and family instability.
- Experience supporting at-risk and disengaged young people (including facilitating small group programs)
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
- Completed necessary reports and documentation accurately to maintain thorough, accurate case records.
- Developed and implemented personalized care plans to address youth needs and behavioural goals.
- Monitored daily activities, ensuring adherence to safety protocols and fostering a supportive environment.
- Collaborated with multidisciplinary teams to assess progress and adjust intervention strategies effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
Disability Support Worker
Wholesome Solutions Pty Ltd
05.2025 - Current
- Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Developed and implemented tailored care plans in collaboration with multidisciplinary teams to meet client needs.
- Monitored client progress, documenting observations and adjusting support strategies for optimal outcomes.
- Advocated for clients' rights and access to services, empowering them within the community environment.
- Organized recreational activities that encouraged social interaction and skill development among clients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Support Worker
Care Group Community Services
05.2024 - 04.2025
- Provide personal care and assistance with daily activities, including grooming, dressing, bathing, and toileting, ensuring dignity and comfort.
- Support clients with meal preparation and feeding, ensuring dietary needs and preferences are met.
- Monitor and manage medication schedules, ensuring accurate administration and proper documentation.
- Provide emotional support and companionship to individuals with disabilities, fostering a positive and encouraging environment.
- Assist with household tasks, including cleaning, laundry, and organising, to ensure a safe and comfortable living environment.
- Facilitate social and recreational activities, promoting socialisation, independence, and engagement.
- Monitor health and wellbeing, reporting any changes, incidents,or concerns to the appropriate team members or management.
- Help clients access community resources, support networks, and services, promoting independence and community inclusion.
- Maintain accurate records of daily activities, client progress, and any incidents, ensuring compliance with policies and regulations.
- Support clients with behaviour management strategies and interventions as required, maintaining safety and dignity.
Production Worker
Arnotts Virginia
01.2024 - 05.2024
- Maintained cleanliness of workstations, contributing to a well-organised work environment for increased productivity.
- Operated machinery and equipment on the production line to manufacture high-quality biscuits and snacks.
- Followed safety procedures and hygiene standards in a fast-paced food production environment.
- Assisted with packaging, labelling, and quality control to ensure products met company standards.
- Conducted routine inspections and reported any faults or inconsistencies in the production process.
- Worked efficiently as part of a team to meet daily production targets and deadlines.
Removalist
Transwide Transport Pty Ltd
01.2021 - 01.2023
- Facilitated residential furniture deliveries across Brisbane, NSW, and Sunshine Coast regions, ensuring timely and safe transportation.
- Assessed client needs and logistics, planning efficient moving strategies to optimize time and reduce risk.
- Packed, wrapped, and secured furniture, mattresses, and fragile items using appropriate protective materials to prevent damage during transit.
- Loaded and unloaded goods with consideration for weight distribution, fragility, and workplace safety standards.
- Operated manual handling and health & safety equipment to ensure compliance with workplace safety regulations.
- Unpacked and assembled furniture upon arrival, ensuring proper placement as per customer instructions.
- Managed cash handling, point-of-sale transactions, and end-of-day balancing with accuracy and efficiency.
- Disposed of excess packing materials and rubbish responsibly, maintaining cleanliness and sustainability standards.
- Documented and reported any breakages or damages, ensuring transparency and customer satisfaction.
- Maintained a high level of customer service, communicating effectively with clients and resolving any concerns professionally.
Process Worker/Forklift Operator
Youfoodz Pty Ltd
01.2020 - 01.2021
- Operated forklifts (including high-reach) to efficiently pick and transport full pallets and carton picks.
- Packed and transferred food products while adhering to strict health and safety (HS) standards and food regulations.
- Utilised digital systems and food manufacturing apps to track inventory, orders, and production processes accurately.
- Performed manual lifting and handling of goods in compliance with workplace safety guidelines.
- Maintained warehouse organisation by securing stock, ensuring cleanliness, and following FIFO principles.
- Conducted pre-start safety checks on forklifts and warehouse equipment to ensure operational safety.
- Assisted in stock replenishment and inventory control, ensuring efficient workflow and minimising waste.
- Collaborated with team members and supervisors to meet daily production and dispatch targets.
Removalist
Selwyns Transport Pty Ltd
01.2017 - 01.2020
- Assessed client needs and planned efficient moving strategies to ensure a smooth relocation process.
- Packed, wrapped, and secured fragile items and furniture to prevent damage during transit.
- Loaded and unloaded white goods, furniture, and other household items with proper weight distribution and handling techniques.
- Transported and delivered goods safely and on time while maintaining high customer service standards.
- Installed and assembled white goods and furniture at the destination, ensuring proper placement and functionality.
- Handled cash transactions, processed payments, and balanced end-of-day sales, ensuring accuracy and accountability.
- Maintained inventory records for received, stocked, and delivered merchandise.
- Upheld store presentation and visual merchandising standards, ensuring an organised and appealing environment.
- Adhered to workplace health and safety (WHS) regulations, minimising risks during lifting, loading, and transporting.
Education
Cert IV in Child, Youth & Family Intervention
Look Now Training
12-2025
QLD White Card - undefined
QLD Driver Licence - undefined
Certificate III -
Process Manufacturing
Skills
- Trauma-Informed Care & Practices & Christ-centred care
- Conflict Resolution, Crisis Intervention & De-escalation
- Youth Mentorship & Engagement
- Strength-Based Approaches
- Culturally Responsive Support
- Adaptability Under Pressure
- Commitment to Christian Biblical Values & Professional Standards
- Strong Work Ethic
- Collaborative Team Member
- Strong Interpersonal & Communication Skills
- Analytical Problem-Solving
- Effective Time Management
- Strategic Task Coordination
- Detail-Oriented Approach
- Proficient in High-Pressure Environments
Affiliations
Church Member - Samford Baptist Church
2022 - Current
Languages
Samoan
Native or Bilingual
Timeline
Residential Youth and Support Worker
Thrive House Pty Ltd
05.2025 - Current
Disability Support Worker
Wholesome Solutions Pty Ltd
05.2025 - Current
Support Worker
Care Group Community Services
05.2024 - 04.2025
Production Worker
Arnotts Virginia
01.2024 - 05.2024
Removalist
Transwide Transport Pty Ltd
01.2021 - 01.2023
Process Worker/Forklift Operator
Youfoodz Pty Ltd
01.2020 - 01.2021
Removalist
Selwyns Transport Pty Ltd
01.2017 - 01.2020
QLD White Card - undefined
QLD Driver Licence - undefined
Certificate III -
Process Manufacturing
Cert IV in Child, Youth & Family Intervention
Look Now Training