Overview
Work History
Education
Skills
Qualifications Certificates
Community Work
References
Timeline
Generic

Zipporah Pedro

Mundingburra Townsville

Overview

16
16
years of professional experience

Work History

Dental Assistant/Receptionist

Deeragun Dental
06.2024 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.

Dental Assistant

Absolutely Dental
02.2021 - 03.2024
  • General chair side assistance for all dental procedures
  • Provide sterilization and infection control solutions
  • Maintain stock control
  • Prepare patients & facilities for dental treatment
  • Training trainees and new Oral Health Therapists and Dentists with companies policies and procedures
  • Excellent patient care
  • Handling patients lab work
  • Assist with administration tasks as required

Dental Assistant/Receptionist

Deeragun Dental
06.2020 - 02.2021

Call Centre Operator

1300 Smiles Dentists
06.2019 - 06.2020
  • Answer incoming calls in a professional manner
  • Direct patient calls to the appropriate departments
  • Schedule patient appointments (preventative care recalls and incomplete tx plans)
  • Gather accurate information including personal details and insurance information and accurately put into the system
  • Maintaining practice books in order through D4W
  • Rotate all calls on call lists through Microsoft Excel
  • Keep and maintain accurate appointment lists on call sheet
  • Answer questions and address customer complaints in a polite and professional manner
  • Other duties as assigned

Customer service attendant

Pandas Chinese Food house Stockland
06.2018 - 06.2019

Supervisor

IGA Supermarket Yulara, Ayers Rock Resort
09.2014 - 07.2017
  • Company Overview: All workplaces below were within the same company (Voyages Ayers Rock), IGA Supervisor was my full time employment and the rest were casual jobs I worked to gain more experience within the hospitality, retail and tourism industry
  • Managing Fresh food departments
  • Answer and manage calls
  • Supervised and maintained staff in all aspects of shop assisting and equipment
  • Process customer returns, answer questions about products, and manage exchanges
  • Cash handling
  • Keeping stock on hand counts accurate on a daily basis
  • Managed rosters
  • Ordering and inventory management
  • Established and maintained business relationship with customers and direct vendors
  • Monitored and maintained cleanliness of Fresh food preparation areas, shelving and store rooms
  • Assist Store Manager with Payroll casually
  • Flexibility to move into different departments within store
  • All workplaces below were within the same company (Voyages Ayers Rock), IGA Supervisor was my full time employment and the rest were casual jobs I worked to gain more experience within the hospitality, retail and tourism industry

Ambassador / Tour Guide

Field Of Lights Ayers Rock Resort
01.2016 - 01.2017

Retail Assistant

K-Mart Townsville
08.2013 - 12.2013

Retail Assistant

CDA Balas Designs
01.2009 - 01.2013

Teacher Aid

Cranbrook State Primary School
01.2012 - 12.2012
  • Working with students in grade Prep
  • Organizing activities
  • Reading and writing with students
  • Lunch duties (supervising students while they were on lunch breaks)

Education

Year 12 certificate -

Certificate II -

Retail SIR20207

Certificate II -

Business BSB20107

Certificate II -

Workplace Practices 30981QLD

Certificate II -

Hospitality SIT20207

Certificate II -

Tourism SIT20107

Certificate III - Tourism

William Angliss Institute of TAFE
Northern Territory
09.2015

Skills

  • 4y 9m Dental Assisting experience
  • Assisting Dentists at Mater Hospital
  • Communication skills
  • Customer service skills
  • Rapport building
  • Teamwork
  • Microsoft Office
  • D4W- Dental 4 Windows
  • EXACT Dental Software

Qualifications Certificates

  • Completion of Year 12 certificate
  • Certificate II in Retail SIR20207
  • Certificate II in Business BSB20107
  • Certificate II in Workplace Practices 30981QLD
  • Certificate II in Hospitality SIT20207
  • Certificate II in Tourism SIT20107
  • Responsible Service of Alcohol (RSA)
  • First Aid HLTAID003- to be updated
  • Provide Cardiopulmonary Resuscitation HLTAID001- to be updated
  • Provide Basic Life Support HLTAID002- to be updated
  • Recently approved for Blue Card (working with children)

Community Work

Uluru Tjungu Festival, 2016, 2015, Supervising food stalls, Supervising clothing stores of Aboriginal clothing and prints, Serving customers, Handling cash

References

Dr. Sudhanshu Pathania 0411077013 pathania2511@gmail.com


Marissa Jones, Practice Manager Absolutely Dental 4723 8100

Timeline

Dental Assistant/Receptionist

Deeragun Dental
06.2024 - Current

Dental Assistant

Absolutely Dental
02.2021 - 03.2024

Dental Assistant/Receptionist

Deeragun Dental
06.2020 - 02.2021

Call Centre Operator

1300 Smiles Dentists
06.2019 - 06.2020

Customer service attendant

Pandas Chinese Food house Stockland
06.2018 - 06.2019

Ambassador / Tour Guide

Field Of Lights Ayers Rock Resort
01.2016 - 01.2017

Supervisor

IGA Supermarket Yulara, Ayers Rock Resort
09.2014 - 07.2017

Retail Assistant

K-Mart Townsville
08.2013 - 12.2013

Teacher Aid

Cranbrook State Primary School
01.2012 - 12.2012

Retail Assistant

CDA Balas Designs
01.2009 - 01.2013

Year 12 certificate -

Certificate II -

Retail SIR20207

Certificate II -

Business BSB20107

Certificate II -

Workplace Practices 30981QLD

Certificate II -

Hospitality SIT20207

Certificate II -

Tourism SIT20107

Certificate III - Tourism

William Angliss Institute of TAFE

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Zipporah Pedro