Zippy Stockburger
Airlie Beach,QLD
Summary
Hello future employer, my name is Zippy and I am an enthusiastic hard worker seeking not just a job, but life experience. I am looking for work that will let me utilize my interpersonal skills, and allow me to work with a dedicated team. I have a strong background in customer service/hospitality, and would love to challenge my current knowledge while progressing in a new environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Worker
4Kings Cafe
11.2024 - 04.2025
- Delivered optimal service while completing various tasks efficiently and with urgency
- Executed daily cleaning, replenishment, and staging tasks to ensure peak environment for staff and patrons
- Made coffees, prepared fresh juices and the occasional cocktail
- Maintained optimal product levels by performing regular inventory assessments.
- Handled training for new hires and provided progress reports to supervisor
Guest Experience Manager
Earls Kitchen+bar
01.2023 - 08.2024
- Analyzed customer data and reviews to determine trends and opportunities for improved customer satisfaction
- Established close relationships with regular guests and ensured all areas of the restaurant were equipped to take extra care in their experiences
- Sent out weekly reports to the team summarizing key performance opportunities related to the guest experience
- Oversaw the initial training and development of all hostesses, provided guidance and support to server assist/server positions
- Managed all online and in person bookings, took care of any special setup required and provided specifically catered moments for guests
- Acted as manager during open and close shifts, overseeing line checks for quality tests, daily counts of food/bar quotas and stock, and pre/post shift briefs with the team
Server/Head Hostess
Earls Kitchen and Bar
05.2020 - 01.2023
- Delivered optimal service while completing various tasks efficiently and with urgency
- Executed daily cleaning, replenishment, and staging tasks to ensure peak environment for staff and patrons
- Made coffees, prepared fresh juices and the occasional cocktail
- Maintained optimal product levels by performing regular inventory assessments.
- Handled training for new hires and provided progress reports to supervisor
Education
High School Diploma -
Archbishop O’leary
Edmonton Alberta06-2023
Skills
- Personable and effective communicator
- Strong work ethic
- Common sense and problem solving skills
- Thrives in busy, demanding atmospheres
Certification
Current Australian RSA
Timeline
Cafe Worker
4Kings Cafe
11.2024 - 04.2025
Guest Experience Manager
Earls Kitchen+bar
01.2023 - 08.2024
Server/Head Hostess
Earls Kitchen and Bar
05.2020 - 01.2023
High School Diploma -
Archbishop O’leary
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