Wenhui Gu
Melbourne,VICTORIA
Summary
Skilled in digital marketing and customer service, I elevated online visibility for Shandong Zhaojin Building Co. Ltd through targeted campaigns, achieving significant engagement. Fluent in English, Japanese, and Mandarin, I excel in multicultural communication and teamwork, ensuring customer satisfaction and seamless operations at DECATHLON.
Overview
2
2
years of professional experience
Work History
Retail Department Intern Manager
DECATHLON
Tianjin, Shandong
03.2024 - 06.2025
- Providing customers with professional shopping advice, and helping customers pack clothes. Helping customers choose the most suitable products.
- Specialized in customer service, dealing with a variety of people, and having experience in service, processing customer transactions accurately and promptly.
- Better communication skills and patience. Collaborated with team members to ensure seamless coordination during busy hours, and achieve customer satisfaction goals.
Marketing Specialist
Shandong Zhaojin Building Co. Ltd
Tianjin, Shandong
06.2023 - 12.2023
- Conducted Consumer Preference Surveys: Developed and administered questionnaires to gather data on consumers' preferences regarding gold jewelry. Analyzed survey responses using SPSS software to identify patterns and trends.
- Digital Marketing and Online Promotion: Utilized various digital marketing tools and online promotion channels, including social media and e-commerce platforms, to increase the online visibility and influence of our gold jewelry stores. Developed engaging content, promotions, and campaigns to attract and retain potential customers.
Education
MBA - Management (Marketing)
Melbourne University
Parkville, VICSkills
- Languages: English, Japanese(N3), and Mandarin
- Operate Chinese social media accounts, such as RedBook and Tiktok
- Teamwork Communication Sales skills
- Empathy and Patience Customer Service Problem-Solving Ability
Timeline
Retail Department Intern Manager
DECATHLON
03.2024 - 06.2025
Marketing Specialist
Shandong Zhaojin Building Co. Ltd
06.2023 - 12.2023
MBA - Management (Marketing)
Melbourne University
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