Ziqi Li
Summary
Proactive Customer Service Agent with diverse experience as an R&D Intern, Crew Member, Volunteer, and Math Tutor. Known for effectively managing escalations, streamlining communication, and presenting research to foster collaboration. Strong analytical, problem resolution, and outstanding communication skills, bringing a service-oriented and detail-focused approach to new opportunities.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
UNSW Village
11.2021 - Current
- Effectively managed escalations from dissatisfied students, working closely with management to ensure timely resolutions that maintained workplace reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with students, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between students and team members.
R&D Intern
H&H Group
01.2022 - 09.2022
- Presented research results at internal meetings, fostering collaboration and informed decision-making.
- Maintained a safe laboratory environment by adhering to strict safety protocols and guidelines.
- Supported senior researchers in managing projects, ensuring timely completion of tasks and milestones.
- Developed strong analytical skills through hands-on experience with various lab equipment and software tools.
Crew Member
McDonald's
04.2021 - 10.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Volunteer
Red Cross Shop
10.2020 - 02.2021
- Engaged in community outreach to aid program mission centred on community support and enrichment
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers
Math Tutor
USS
09.2020 - 02.2021
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help students thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Education
Ph.D. - Chemical Engineering
The University of Sydney
Camperdown, NSW09.2026
Bachelor Degree - Chemical Engineering
The University of New South Wales
Kensington, NSW08.2022
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Payment Processing
- Customer Complaint Resolution
- Service-oriented self-starter
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
R&D Intern
H&H Group
01.2022 - 09.2022
Customer Service Agent
UNSW Village
11.2021 - Current
Crew Member
McDonald's
04.2021 - 10.2021
Volunteer
Red Cross Shop
10.2020 - 02.2021
Math Tutor
USS
09.2020 - 02.2021
Ph.D. - Chemical Engineering
The University of Sydney
Bachelor Degree - Chemical Engineering
The University of New South Wales
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