Ziqi Qing
Melbourne,South Melbourne
Summary
Dynamic and results-oriented professional with a proven track record at Elephant Nature Park, adept in problem-solving and financial management. Excelled in enhancing visitor experience through exceptional teamwork and communication, while efficiently managing financial records and operational tasks. Skilled in computer applications and public speaking, ready to bring a positive attitude and organizational efficiency to new challenges.
Overview
1
1
year of professional experience
Work History
Volunteer
Elephant Nature Park
01.2024 - 03.2024
- Customer Service: Interacting with visitors, providing information, and answering questions about the park and its elephants, which improved my communication and customer service skills. This experience has taught me how to engage with people from diverse backgrounds and ensure they feel welcomed and valued.
- Teamwork: Collaborating with a diverse team of volunteers and staff to ensure smooth daily operations, from guiding tours to maintaining the park’s facilities. This experience honed my ability to work effectively in a team and contribute to a positive work environment.
- Problem-solving and Adaptability: Handling unexpected situations, such as changes in tour schedules or visitor concerns, which taught me how to stay calm and think on my feet—skills I can apply when resolving customer issues or managing busy times in a café setting.
- Attention to Detail: Ensuring the safety and well-being of the elephants, as well as maintaining cleanliness and organization in various areas of the park, helped me develop a keen eye for detail—an essential quality for maintaining a tidy and organized café space.
- Multitasking: Managing multiple tasks at once, such as assisting visitors, preparing for tours, and coordinating with other volunteers, taught me how to juggle various responsibilities efficiently—crucial in a busy café environment.
Intern
Bank of Communications
08.2023 - 12.2023
- Financial Management: While working with the park's administrative team, I assisted with budgeting and managing small financial records for daily operations, providing me with a deeper understanding of how to manage cash flow, reconcile receipts, and track expenses. This experience will help me contribute to the financial operations of a café, ensuring smooth transactions and managing petty cash.
- Accounting Assistance: In addition to managing the park’s donations and small operational costs, I helped maintain simple spreadsheets for tracking volunteer expenses and event costs. This attention to detail will enable me to manage daily sales and ensure accuracy when handling cash or processing payments in a café environment.
- Customer Interaction and Service: Engaging with visitors and providing information about the park’s mission and animals helped me develop strong communication skills. I also handled ticketing and transaction-related tasks, further enhancing my ability to manage customer interactions with professionalism and courtesy.
Education
Master of Science - Information Technology
University of Melbourne
Parkville, VIC06-2026
Bachelor of Arts - Administration Management
University of International Relationship
Beijing,China07-2023
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Computer skills
- Public speaking
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Volunteer
Elephant Nature Park
01.2024 - 03.2024
Intern
Bank of Communications
08.2023 - 12.2023
Master of Science - Information Technology
University of Melbourne
Bachelor of Arts - Administration Management
University of International Relationship
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