Ziri Fletcher
Canberra,ACT
Summary
Customer-focused professional with a strong background in service delivery and administrative support. Proven experience in wildlife care, call center operations, and reception duties. Demonstrates exceptional time management skills and thrives in fast-paced, high-pressure environments. Capable of collaborating effectively within teams or working independently to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Primate Zookeeper
National Zoo & Aquarium
Yarralumla, ACT
01.2020 - 03.2024
- Managed daily animal care routines, ensuring proper feeding protocols and maintenance of enclosures.
- Maintained accurate records of diets, health assessments, and habitat conditions.
- Oversaw volunteer assistance with zookeeper duties, providing instruction as necessary.
- Administered medications, including daily insulin injections, while monitoring animal health in collaboration with veterinarians.
- Educated visitors on animal behavior and conservation efforts through engaging wildlife encounters and informative talks.
Receptionist
Inner South Vet
Narrabundah, ACT
02.2020 - 06.2021
- Greeted clients and pets upon arrival to create a welcoming atmosphere.
- Managed appointment scheduling using veterinary practice management software.
- Processed payments and maintained accurate records of transactions.
- Updated and recorded customer or client information to maintain accounts.
- Answered phone calls, emails and handled mail
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere
Call Center Representative
WIRES (Wildlife Information, Rescue and Education Services)
Brookvale, NSW
04.2016 - 05.2019
- Provided wildlife information and advice to members of public
- Co-ordinated rescues of wildlife with members of public, volunteers and other organisations
- Created and escalated client cases and maintained database by updating and archiving cases.
- Worked on high priority cases that had been internally escalated by engaging various stakeholders for effective resolutions
Delicatessen Assistant
Woolworths
Macquarie, NSW
05.2009 - 03.2017
- Ensured all food safety regulations were followed at all times.
- Maintained a clean and organized work area, including shelves and displays.
- Assisted in training new staff members in deli operations.
- Served customers, maintained stock levels and made platters.
- Performed stock rotation, received orders, updated stock counts, managed mark downs of products.
- Assisted in hiring of new staff by sitting in on interviews
Education
Bachelor of Science - Biology
Macquarie University
Macquarie Park, NSW02-2013
Skills
- Microsoft Office proficiency
- Scheduling and clerical support
- Multi-line telephone operation
- Customer relations management
- Front desk operations
- Verbal and written communication
- Record keeping and documentation
- Medication administration
- Problem solving
- Multi-tasking
Timeline
Receptionist
Inner South Vet
02.2020 - 06.2021
Primate Zookeeper
National Zoo & Aquarium
01.2020 - 03.2024
Call Center Representative
WIRES (Wildlife Information, Rescue and Education Services)
04.2016 - 05.2019
Delicatessen Assistant
Woolworths
05.2009 - 03.2017
Bachelor of Science - Biology
Macquarie University