Zirui (Ruby) Ye
Chadstone,Vic
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
25
25
years of professional experience
Work History
Sales Consultant
U Plus Real Estate Company
04.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Cash Register/Coffee/Sales Officer
The Quantum Deli
08.2023 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Cash register and sell products..
- Cultivated strong relationships, establishing trust and loyalty among clients.
Kindergarten Cook Assistant
Inspire Early Learning Journey
06.2023 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Agecare
Eicare
06.2020 - 09.2023
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Consultant
Ironfish Real Estate Company
10.2018 - 12.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Cleaner
Own Business
07.2015 - 07.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Manager
Guilu Hotel
09.1999 - 08.2009
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Accounting -
University of Finance And Economics
China02.2005
BA in Management of industrial and commercial enterprises -
University of Finance And Economics
China07.1999
Skills
- Time management
- Problem Solving
- Creativity
- Learning ability
- Public dietitian (06/2009)
- Barista (07/2018)
- CRM proficiency
- Product and service knowledge
- Objection handling
- Persuasive Communication
- Consultative Sales
- Customer Relations
Succulent cultivation
Since I started to cultivate succulents in 2014,
I love their shape and color and super wonderful reproduction ability, and at the most, I cultivated 300 varieties.
Now occasionally I will sell more varieties, I love them! I also like working with plants.
Timeline
Sales Consultant
U Plus Real Estate Company
04.2024 - Current
Cash Register/Coffee/Sales Officer
The Quantum Deli
08.2023 - Current
Kindergarten Cook Assistant
Inspire Early Learning Journey
06.2023 - 06.2023
Agecare
Eicare
06.2020 - 09.2023
Sales Consultant
Ironfish Real Estate Company
10.2018 - 12.2021
Cleaner
Own Business
07.2015 - 07.2019
Manager
Guilu Hotel
09.1999 - 08.2009
Accounting -
University of Finance And Economics
BA in Management of industrial and commercial enterprises -
University of Finance And Economics
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