ZISHAAN KHAN
Sydney,NSW
Summary
Dedicated and customer-focused professional with over 6 years of experience in client service, retail operations, and business support. Proven track record of delivering exceptional front-line service, resolving customer enquiries efficiently, and promoting tailored solutions to enhance satisfaction and retention. Skilled in CRM systems, Microsoft Excel, POS tools, and day-to-day account coordination. Recognized for strong communication, attention to detail, and the ability to identify sales and cross-sell opportunities. Passionate about building relationships, solving problems, and contributing to team success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Just Jeans
04.2024 - 12.2024
- Delivered exceptional front-line customer service as the first point of contact, resolving enquiries related to products, sizing, exchanges, and promotions with accuracy and care.
- Oversaw daily store operations including team coordination, stock control, and visual merchandising, while leveraging POS systems and reporting tools to monitor sales trends and customer behaviour.
- Assisted in managing team schedules, delegating tasks, and motivating staff to meet sales targets and KPIs.
- Maintained accurate records for inventory, daily sales, and store reports using in-house systems and Microsoft Excel.
Business Intelligence Consultant (Intern)
Eagle360 Consulting
11.2023 - 03.2024
- Developed and maintained interactive Power BI dashboards and reports, integrating data from SQL databases and Excel, utilizing DAX for complex calculations.
- Spearheaded integration between Microsoft Dynamics 365 Business Central and Power BI/Tableau, improving data flow efficiency by 30% and enhancing reporting capabilities.
- Worked closely with clients to translate business requirements into optimized business system solutions.
- Provided Level 2/3 troubleshooting and support for enterprise applications, resolving issues to improve user experience and reduce downtime.
Business Strategist
Skyklar Labs
02.2022 - 06.2022
- Established a $32+ million sales pipeline within 6 months, addressing system integration and client needs.
- Collaborated with clients to gather requirements, creating tailored solutions for sales forecasting and market trend analysis.
- Led CRM optimisation for business process automation, improving customer data tracking and engagement.
- Delivered consultative sales presentations to demonstrate how AI/ML SaaS products solve complex business challenges, including predictive analytics, automation, and data-driven decision-making. Tailored AI/ML product pitches to C-suite executives, emphasising ROI and the long-term business impact of adopting machine learning technologies.
Outreach Expert
Concept Communication Ltd
01.2021 - 01.2022
- Developed comprehensive dashboards for marketing and business performance insights, enabling real-time data-driven decisions.
- Conducted ad hoc analyses and presented actionable recommendations for business process improvements.
- Conducted market analysis, identifying sales trends and forecasting market share shifts.
Business Development Manager
Konsole Group
12.2018 - 12.2020
- Led sales forecasting, market analysis, and business review presentations for senior stakeholders.
- Analyzed sales trends, monitored competitor strategies, and provided actionable insights to improve market share.
- Identified technical issues in enterprise software, collaborating with IT teams for effective resolution.
- Demonstrated a strong ability to leverage SaaS tools for data processing and social outreach using Meta and Google ads ensuring seamless campaign execution and insightful reporting.
Business Development Executive
Konsole Group
07.2014 - 11.2018
- Planned, organised, and delivered numerous simultaneous events, consistently aligning with client requirements and budgets, coordinating with vendors, and managing personnel to ensure high-impact experiences.
- Managed customer and business process databases, ensuring efficient data flow and accuracy.
Education
Master of Business Analytics -
Macquarie University
01.2024
Bachelor of Engineering - Computer Science
CSVT University
01.2014
Skills
- Technical Skills - Business Systems Analysis, ERP (MS Dynamics 365), CRM, SQL, Python, Power BI, AWS, Advanced Excel, IT Troubleshooting, Business Process Improvement, Enterprise Software Support, Jira, Machine Learning, Deep Learning, Artificial Intelligence
- Soft Skills - Entrepreneurship, Sales Management, Communications Skill, Leadership, Marketing Research, Risk Management, Stakeholder Management, Critical Thinking,Problem-solving
- Customer Service & Communication - First Point-of-Contact Service,Customer Relationship Management (CRM),Conflict Resolution,Verbal & Written Communication,Active Listening,Client Engagement
CORE COMPETENCIES
Sales Forecasting & Performance Analysis Market Dynamics & Competitor Analysis
Sales & Operations Planning (S&OP) Channel Inventory Analysis
Data Visualization (Power BI, Tableau) SQL & Python for Data Analysis
Dashboard Development & Data Modeling Business Insights & Strategy Development
Languages
Hindi
English
Timeline
Assistant Store Manager
Just Jeans
04.2024 - 12.2024
Business Intelligence Consultant (Intern)
Eagle360 Consulting
11.2023 - 03.2024
Business Strategist
Skyklar Labs
02.2022 - 06.2022
Outreach Expert
Concept Communication Ltd
01.2021 - 01.2022
Business Development Manager
Konsole Group
12.2018 - 12.2020
Business Development Executive
Konsole Group
07.2014 - 11.2018
Bachelor of Engineering - Computer Science
CSVT University
Master of Business Analytics -
Macquarie University