ZISHAAN KHAN
Sydney,NSW
Summary
Dedicated and customer-focused professional with over 6 years of experience in client service, retail operations, and business support. Proven track record of delivering exceptional front-line service, resolving customer enquiries efficiently, and promoting tailored solutions to enhance satisfaction and retention. Skilled in CRM systems, Microsoft Excel, POS tools, and day-to-day account coordination. Recognized for strong communication, attention to detail, and the ability to identify sales and cross-sell opportunities. Passionate about building relationships, solving problems, and contributing to team success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Just Jeans
Sydney, NSW
04.2024 - 12.2024
- Delivered exceptional front-line customer service as the first point of contact, resolving enquiries related to products, sizing, exchanges, and promotions with accuracy and care.
- Oversaw daily store operations including team coordination, stock control, and visual merchandising, while leveraging POS systems and reporting tools to monitor sales trends and customer behaviour.
- Assisted in managing team schedules, delegating tasks, and motivating staff to meet sales targets and KPIs.
- Maintained accurate records for inventory, daily sales, and store reports using in-house systems and Microsoft Excel.
Business Intelligence Consultant (Intern)
Eagle360 Consulting
North Sydney, NSW
11.2023 - 03.2024
- Developed and maintained interactive Power BI dashboards and reports, integrating data from SQL databases and Excel, utilizing DAX for complex calculations.
- Spearheaded integration between Microsoft Dynamics 365 Business Central and Power BI/Tableau, improving data flow efficiency by 30% and enhancing reporting capabilities.
- Worked closely with clients to translate business requirements into optimized business system solutions.
- Provided Level 2/3 troubleshooting and support for enterprise applications, resolving issues to improve user experience and reduce downtime.
Business Strategist
Skyklar Labs
Amritsar, India
02.2022 - 06.2022
- Established a $32+ million sales pipeline within 6 months, addressing system integration and client needs.
- Collaborated with clients to gather requirements, creating tailored solutions for sales forecasting and market trend analysis.
- Led CRM optimisation for business process automation, improving customer data tracking and engagement.
- Delivered consultative sales presentations to demonstrate how AI/ML SaaS products solve complex business challenges, including predictive analytics, automation, and data-driven decision-making. Tailored AI/ML product pitches to C-suite executives, emphasising ROI and the long-term business impact of adopting machine learning technologies.
Outreach Expert
Concept Communication Ltd
Bilaspur, India
01.2021 - 01.2022
- Developed comprehensive dashboards for marketing and business performance insights, enabling real-time data-driven decisions.
- Conducted ad hoc analyses and presented actionable recommendations for business process improvements.
- Conducted market analysis, identifying sales trends and forecasting market share shifts.
Business Development Manager
Konsole Group
Raipur, India
12.2018 - 12.2020
- Led sales forecasting, market analysis, and business review presentations for senior stakeholders.
- Analyzed sales trends, monitored competitor strategies, and provided actionable insights to improve market share.
- Identified technical issues in enterprise software, collaborating with IT teams for effective resolution.
- Demonstrated a strong ability to leverage SaaS tools for data processing and social outreach using Meta and Google ads ensuring seamless campaign execution and insightful reporting.
Business Development Executive
Konsole Group
Raipur, India
07.2014 - 11.2018
- Planned, organised, and delivered numerous simultaneous events, consistently aligning with client requirements and budgets, coordinating with vendors, and managing personnel to ensure high-impact experiences.
- Managed customer and business process databases, ensuring efficient data flow and accuracy.
Education
Master of Business Analytics -
Macquarie University
01.2024
Bachelor of Engineering - Computer Science
CSVT University
01.2014
Skills
- Technical Skills - Business Systems Analysis, ERP (MS Dynamics 365), CRM, SQL, Python, Power BI, AWS, Advanced Excel, IT Troubleshooting, Business Process Improvement, Enterprise Software Support, Jira, Machine Learning, Deep Learning, Artificial Intelligence
- Soft Skills - Entrepreneurship, Sales Management, Communications Skill, Leadership, Marketing Research, Risk Management, Stakeholder Management, Critical Thinking,Problem-solving
- Customer Service & Communication - First Point-of-Contact Service,Customer Relationship Management (CRM),Conflict Resolution,Verbal & Written Communication,Active Listening,Client Engagement
CORE COMPETENCIES
Sales Forecasting & Performance Analysis Market Dynamics & Competitor Analysis
Sales & Operations Planning (S&OP) Channel Inventory Analysis
Data Visualization (Power BI, Tableau) SQL & Python for Data Analysis
Dashboard Development & Data Modeling Business Insights & Strategy Development
Languages
Hindi
English
Timeline
Assistant Store Manager
Just Jeans
04.2024 - 12.2024
Business Intelligence Consultant (Intern)
Eagle360 Consulting
11.2023 - 03.2024
Business Strategist
Skyklar Labs
02.2022 - 06.2022
Outreach Expert
Concept Communication Ltd
01.2021 - 01.2022
Business Development Manager
Konsole Group
12.2018 - 12.2020
Business Development Executive
Konsole Group
07.2014 - 11.2018
Bachelor of Engineering - Computer Science
CSVT University
Master of Business Analytics -
Macquarie University