Zishan Tariq
Perth,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Carrefour
02.2022 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Sales Representative
Imtiaz Super Market
01.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Emphasized product specifications to meet customer needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Mechatronics And Control
University of Engineering And Technology
Lahore, Pakistan08.2020
Associate of Science - Engineering (Pre-Engineering)
Punjab Group of Colleges
Punjab, Pakistan06.2016
High School Diploma -
Hussain High School
Gujranwala,Pakistan06.2013
Skills
- Receiving Support
- Call Triaging
- Order Processing
- Invoice Preparation and Processing
- Stock Management
- Microsoft Word
- Managing Multiple Tasks
- Data Evaluation
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Carrefour
02.2022 - 12.2022
Customer Sales Representative
Imtiaz Super Market
01.2021 - 01.2022
Bachelor of Science - Mechatronics And Control
University of Engineering And Technology
Associate of Science - Engineering (Pre-Engineering)
Punjab Group of Colleges
High School Diploma -
Hussain High School
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