Zita Raja
Melbourne,VIC
Summary
I am a personable business analyst professional with a proven track record spanning over 10 years in roles that bridge the gap between business and IT within Telcos. I have extensive experience working across customer activations and assurance solutions. Building authentic connections with people is my passion. I am always curious to understand the interdependencies among people, processes and systems, and ultimately to connect the dots. Allowing this information to influence solutions that are defined.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Senior Business Analysis
NBN Co
04.2016 - Current
- In 2016 - 2023, played E2E Business Solution Lead for Enterprise, business, and residential solutions across network, activations and assurance use cases
- In 2018 -2019, seconded as a Change agent for Scaled Agile Framework approach transformation within the organisation. Participated in training and leading small teams to practise SAFe methodologies
- Facilitated multi-stakeholder collaboration through face-to-face and remote workshop series to test use cases and understand detailed requirements
- Coordinated design meetings and decisions with internal departments and teams.
- Collaborated with operation teams to ensure impacts of new products and services are taken into consideration within E2E solutions
- Support Test teams to understand E2E scope, data preparations and defect triage.
- Defined process maps and visuals to demonstrate outcomes of discussions and drive decision-making.
- Support product managers with product roadmap prioritisation and execution
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Build strong partnerships with key stakeholders in business and delivery to ensure seamless end-to-end delivery
- Coach junior BAs and testers
Senior Agile Business Analysis (Proxy Product Owner)
Medibank Private Healthcare
09.2013 - 04.2016
- Played a proxy Product Owner role involved in Discovery Sessions, User Story Mapping, User Story definitions and acceptance, presenting prototypes, showcases and business process modelling.
- Defined new process maps for new services
- Collaboratively curated key performance matrix to measure new service performances
- Collaborated with UX designers who designed user journey maps and wireframes
- Completed Nurse Triage and Afterhours GP
- Completed Hospital-In-The-Home(HITH) for Blue
- Completed Care/Queensland Health department
- Completed 1800Respect National Counselling website
- Completed Integrated Care Trial Program(CarePoint) for Medibank and Department of Health
Business Process Analyst
Telstra
08.2012 - 05.2013
- Completed network modelling process documentation for Telstra-NBN Network Integration Solutions.
- Optimised core processes to improve business performance and operational agility.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
Senior Business Analysis for AMDOCS Network Inventory Team
AMDOCS
05.2008 - 07.2012
- Consulted Telstra business on solution design
- Participated in Telstra’s AGILE Transformation team, and coached by Thoughtworks
- Delivered many IT projects within Telstra in a BA Capacity which involved BSS and OSS layer enhancements
BA for Telstra Transformation Project TR1.1
BearingPoint
06.2007 - 05.2008
- E2E business scenario definitions - order to activate
- Completed requirements for bill cycle migration
- Workshopped business process modelling using UML for order to activations
Senior Test Analyst
PlanIT Test Consultancy
06.2005 - 01.2007
- Experienced FBT, Company Tax applications and Jackpot Systems Applications
- Completed Integration Test projects for various organizations.
Test Lead/Lead Business Analyst/Project Manager
Maxis Communications
09.1998 - 01.2005
- Played E2E Test Lead for Mobile Network Calls, CRM, Billing and Payment applications
- Played Business Analysis role for CRM, Billing and other E2E applications, plus processes
- Project managed new product initiatives and completed detailed requirement specifications.
Education
M.D. - Master of Design Futures
RMIT University
Melbourne, VIC2023
Bachelor of Science - Economics Major in Information Systems
University of London
London1996
Skills
- Systems thinking approach for wholistic solutions
- Creative problem-solving by making things visible (Design-led)
- Qualitative and Quantitative Research
- System designs
- Systems Testing (Integration)
- UAT Testing
- Telco business functions: Activations, Assurance, Network Build and Assurance (for Residential, Business and Enterprise)
Telco access technologies: FTTx, HFC, Fixed Wireless, Satellite
- Scaled Agile Framework (SAFe) practise
- Microservice solutions
- Facilitating Collaboration onsite or remotely
- Business process improvements
- Building strategic relationships with stakeholders
- Attention to Detail
- Trigger creative tension for change
- Strategic communication
- Product management
- Interdisciplinary collaboration to ensure diversity and inclusivity
- Mentoring
- Business needs analysis
- Atlassian JIRA
- Enterprise Applications
- Business Requirements
- Emerging Technology Tracking
Certification
- SAFe Program Consultant(SPC)
- SAFe Product Owner
- Transition Leadership Coaching (TLL) 2022
Languages
English
Native or Bilingual
Malay
Professional Working
Tamil
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interest
I am passionate about wellbeing, travelling, learning, helping and teaching.
Running, Cycling, Hiking, Travelling, Reading, Yoga, Reading, Volunteering, Live music
Quote
You cannot understand a system unless you change it.
C. Otto Scharmer
Timeline
Senior Business Analysis
NBN Co
04.2016 - Current
Senior Agile Business Analysis (Proxy Product Owner)
Medibank Private Healthcare
09.2013 - 04.2016
Business Process Analyst
Telstra
08.2012 - 05.2013
Senior Business Analysis for AMDOCS Network Inventory Team
AMDOCS
05.2008 - 07.2012
BA for Telstra Transformation Project TR1.1
BearingPoint
06.2007 - 05.2008
Senior Test Analyst
PlanIT Test Consultancy
06.2005 - 01.2007
Test Lead/Lead Business Analyst/Project Manager
Maxis Communications
09.1998 - 01.2005
M.D. - Master of Design Futures
RMIT University
Bachelor of Science - Economics Major in Information Systems
University of London
Interest
Running, Cycling, Hiking, Travelling, Reading, Yoga, Reading, Volunteering, Live music
Similar Profiles
Divya Krishna KondaDivya Krishna Konda
Senior Data Analyst at NBN CoSenior Data Analyst at NBN Co
Juana LiJuana Li
Customer Field Technician at NBN CoCustomer Field Technician at NBN Co
Melika DolatabadiMelika Dolatabadi
Telecommunications Technician at NBN COTelecommunications Technician at NBN CO
Jagjot SinghJagjot Singh
Telecom Technician at NBN COTelecom Technician at NBN CO
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School