Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Zixin Wang

South Brisbane,QLD

Summary

Professional with expertise in customer service and problem-solving, specializing in conflict mediation and administrative support. Demonstrated ability to enhance customer satisfaction and streamline operational processes through effective communication. Proven track record in assisting customers and optimizing workflows to achieve organizational goals. Recognized for improving office efficiency and contributing to superior customer service delivery.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk & Admin Assistant

Mastery Institute Australia
BRISBANE, QLD
11.2024 - 02.2025
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Compiled data from various sources into organized reports for review by management team.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Sales & Customer Service Assistant

Yuyao Huawei Instrument Co., Ltd.
Ningbo, Zhejiang
01.2024 - 07.2024
  • Assisted customers with product inquiries and order processing.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with colleagues to improve service delivery processes and efficiency.
  • Utilized CRM software to track customer interactions and follow up as needed.

Education

M.D. -

University of Queensland
Brisbane, QLD
06-2026

J.D. - Bachelor of International Business

Yuexiu Foreign University
China
07-2024

Skills

  • Customer service excellence
  • Problem solving
  • Interpersonal communication
  • Conflict resolution
  • Multi-tasking
  • Team collaboration
  • Time management
  • Workflow planning

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

Certification

  • Driver license
  • RSA

Timeline

Front Desk & Admin Assistant

Mastery Institute Australia
11.2024 - 02.2025

Sales & Customer Service Assistant

Yuyao Huawei Instrument Co., Ltd.
01.2024 - 07.2024

M.D. -

University of Queensland

J.D. - Bachelor of International Business

Yuexiu Foreign University

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Zixin Wang