Summary
Overview
Work History
Education
Skills
Timeline
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Zixuan (Angelina) MA

Melbourne,VIC

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Sales Associate

Myer Melbourne
05.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Receptionist

Austrump Group
05.2022 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.

Accountant Assistant

InterContinental Financial Group
05.2023 - 11.2023
  • Answered phone calls regarding financial matters such as payments due.
  • Helped prepare month-end, quarterly and year-end closings.
  • Produced and distributed invoices and financial documents.
  • Documented business expenses and sales.

Tutor

Tutorial School In China
02.2020 - 05.2022
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Restaurant Waiter

Noodle Box
01.2019 - 12.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

Salesperson

Westfield Doncaster
08.2017 - 12.2018
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Arts - Economics

University of Melbourne
Melbourne, VIC

High School -

East Doncaster Secondary College
Melbourne, VIC
11.2019

Skills

  • Stocking and Receiving
  • Sales Expertise
  • Educational Support
  • Student-Parent-Teacher Collaboration
  • Fluent in English and Chinese
  • Able to read and write English and Chinese
  • Microsoft Office

Timeline

Accountant Assistant

InterContinental Financial Group
05.2023 - 11.2023

Sales Associate

Myer Melbourne
05.2022 - Current

Receptionist

Austrump Group
05.2022 - 05.2023

Tutor

Tutorial School In China
02.2020 - 05.2022

Restaurant Waiter

Noodle Box
01.2019 - 12.2019

Salesperson

Westfield Doncaster
08.2017 - 12.2018

Bachelor of Arts - Economics

University of Melbourne

High School -

East Doncaster Secondary College

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Zixuan (Angelina) MA