ZIYAN PENG

1. Support branding and communication programs on social media and websites.

2. Support the implementation of integrating communications and brand strategies across channels.

3. Supported the Pre-order Promotion Campaign for the 2022 Singles Day Shopping Festival.

Contributed ideas for campaign event planning and organizing.

Participated in the campaign's poster design (100+ products) within a tight schedule (1 week);

4. Internship performance rated Outstanding;

1. Supported the development of promotion and advertising campaign plans for clients.

2. Coordinated the company's internal operation implementation.

3. Evaluated and analysed promotion campaign performance to propose improvement plans.

4. Managed the Department's commercial copywriting materials.

5. Proofread campaign proposals and output of the finished copy designs.

6. Voted as the "best intern of the year 2021".

1. Answered project customers' inquiries on order status, rates, transit time, and service coverage; (Highlight: 100 calls/day, with a 100% positive customer rating).

2. Handled customer complaints and provided solutions through collaboration with other department teams.

3. Promoted the company's turnover increased by 30%.

4. Improved department's work efficiency by developing 40+ response templates to customers' common inquiries based on analysis of customer feedback.