Guo Ziyang
Summary
Customer service and sales professional with 5+ years of experience in education consulting, and student support. Proven track record in exceeding service goals, managing cross-cultural teams, and analyzing data to improve client experience. Bilingual in Mandarin and English with strong communication and leadership skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
On-campus Consultant
Bupa – University of Melbourne
Melbourne
02.2023 - Current
- Identified needs of customers promptly and efficiently.
- Developed comprehensive reports to present findings and insights to leadership.
- Contributed to the Future Leaders and Insight Analysis programs.
Education Counsellor
EIC Global
Melbourne
10.2019 - 01.2023
- Provided individual and group counselling sessions to students in order to discuss academic, social and emotional issues.
- Aided students in college and career readiness process, helping with course selection and career assessments.
- Conducted workshops for students and parents on college readiness and career planning.
Migration Assistant
Compass
Tasmania
02.2019 - 10.2019
- Developed positive relationships with customers through effective communication techniques.
- Organized files and maintained documentation for easy access and retrieval.
- Managed communications and correspondence with internal and external stakeholders.
Education
Master of Finance -
University of Tasmania
Hobart, TAS12.2017
Master of Professional Accounting (Advanced) -
University of Wollongong
Wollongong, NSW12.2016
Bachelor of Science (Hons) - Finance
University College Dublin
07.2014
Skills
- Client management
- Customer relationship management
- Team collaboration
- Problem solving
- Time management
- Data analytics
- Sales
- Communication
- Leadership
- Mandarin (Native)
- English (Advanced)
- Stakeholder engagement
Certification
- Generative AI for Business 2025 - University of Melbourne Business School
- Gen AI: Beyond the Chatbot - Google Cloud
- Effective Communication - NIDA Corporate Training
- Risk governance: Manage the risks - Macquarie University
References
References available upon request.
Timeline
On-campus Consultant
Bupa – University of Melbourne
02.2023 - Current
Education Counsellor
EIC Global
10.2019 - 01.2023
Migration Assistant
Compass
02.2019 - 10.2019
Master of Finance -
University of Tasmania
Master of Professional Accounting (Advanced) -
University of Wollongong
Bachelor of Science (Hons) - Finance
University College Dublin
Similar Profiles
Hasmita PATELHasmita PATEL
Health Assessor at Bupa Medical Visa Services MelbourneHealth Assessor at Bupa Medical Visa Services Melbourne
Navpreet SranNavpreet Sran
Shift Supervisor at Bupa Medical Visa Services MelbourneShift Supervisor at Bupa Medical Visa Services Melbourne
Paola RossiPaola Rossi
Finance and Operations Officer at The University Of Melbourne-Melbourne Centre For CFinance and Operations Officer at The University Of Melbourne-Melbourne Centre For C
Zachary BrownZachary Brown
Campus Talent Consultant at AMDCampus Talent Consultant at AMD
NICOLE K. GALLIMORENICOLE K. GALLIMORE
Practice Management Strategy Consultant: New Business & Client Service Campus Diversity & Inclusion Strategist at Edward JonesPractice Management Strategy Consultant: New Business & Client Service Campus Diversity & Inclusion Strategist at Edward Jones