Summary
Overview
Work History
Education
Skills
Timeline
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Ziyao Li

Brisbane

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Manager

Golden Rice Takeaway Restaurant
03.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Food Service Worker

Sushi Hub
10.2021 - 01.2022
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Waitress

Famished On Frasers
03.2020 - 10.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Receptionist

Xiang Wei
10.2018 - 02.2020
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Drink Maker

Mumo Tea
02.2019 - 10.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept bar presentable and well-stocked to meet customer needs.

Waitress

Yum Cha Cuisine
01.2017 - 08.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Voluntary Worker

RSPCA Queensland
03.2015 - 10.2016
  • Experience working with cats and dogs.
  • Confident dog and cat handling skills, able to read body language and communicate animal behaviour.
  • Computer skills, able to use Microsoft Office, email and data management systems.
  • Knowledge and demonstrated ability with animal quarantine and disease management.

Education

QCE -

MacGregor State High School
MacGregor, QLD
11.2018

Diploma of Business -

MacGregor State High School
MacGregor, QLD
11.2018

Skills

  • Technical Proficiency
  • Issue and Conflict Resolution
  • Administration and Reporting
  • Food and Beverage Management

Timeline

Manager

Golden Rice Takeaway Restaurant
03.2022 - Current

Food Service Worker

Sushi Hub
10.2021 - 01.2022

Waitress

Famished On Frasers
03.2020 - 10.2021

Drink Maker

Mumo Tea
02.2019 - 10.2019

Receptionist

Xiang Wei
10.2018 - 02.2020

Waitress

Yum Cha Cuisine
01.2017 - 08.2018

Voluntary Worker

RSPCA Queensland
03.2015 - 10.2016

QCE -

MacGregor State High School

Diploma of Business -

MacGregor State High School

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Ziyao Li