Ziyao Li
Brisbane
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Manager
Golden Rice Takeaway Restaurant
03.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Food Service Worker
Sushi Hub
10.2021 - 01.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Waitress
Famished On Frasers
03.2020 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Receptionist
Xiang Wei
10.2018 - 02.2020
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Drink Maker
Mumo Tea
02.2019 - 10.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
Waitress
Yum Cha Cuisine
01.2017 - 08.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Voluntary Worker
RSPCA Queensland
03.2015 - 10.2016
- Experience working with cats and dogs.
- Confident dog and cat handling skills, able to read body language and communicate animal behaviour.
- Computer skills, able to use Microsoft Office, email and data management systems.
- Knowledge and demonstrated ability with animal quarantine and disease management.
Education
QCE -
MacGregor State High School
MacGregor, QLD11.2018
Diploma of Business -
MacGregor State High School
MacGregor, QLD11.2018
Skills
- Technical Proficiency
- Issue and Conflict Resolution
- Administration and Reporting
- Food and Beverage Management
Timeline
Manager
Golden Rice Takeaway Restaurant
03.2022 - Current
Food Service Worker
Sushi Hub
10.2021 - 01.2022
Waitress
Famished On Frasers
03.2020 - 10.2021
Drink Maker
Mumo Tea
02.2019 - 10.2019
Receptionist
Xiang Wei
10.2018 - 02.2020
Waitress
Yum Cha Cuisine
01.2017 - 08.2018
Voluntary Worker
RSPCA Queensland
03.2015 - 10.2016
QCE -
MacGregor State High School
Diploma of Business -
MacGregor State High School
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