Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Software
Work Preference
Interests
Timeline
Generic

Zi Yi Gao

Ingleburn NSW,NSW

Summary

Digital Services Trainee with a reputation for high productivity and efficient task completion. Proficient in customer service, problem-solving, and time management, thriving in fast-paced environments. Strong communication and teamwork abilities drive success in collaborative settings and foster positive interactions with colleagues and clients.

Overview

17
17
years of professional experience

Work History

Sales Professional (Part Time)

David Jones Australia
Macarthur , NSW
02.2024 - Current
  • Promote member rewards to customers to meet store-targeted NPS score and personal KPI, and I was given the recognition as the top 4 customer capture performer in-store for March 2024.
  • Awarded the simply thanks award for May 2024.
  • Use the David Jones Yubic app to share the department's latest promotions and store communication, company updates, and cross-department learning for various categories.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings through using a variety of technologies to help customers with product inquires (phone, website, and POS).
  • Operated register, handled cash and processed credit card transactions.

Sales Professional (Casual)

Bevilles Jeweller Australia
Macarthur , NSW
11.2023 - Current
  • Maintained relationships with existing customers to encourage repeat and additional sales.
  • Prepared presentations and conducted demos of products or services for potential buyers.
  • Presented quotations with clear pricing information and deliverable specifications.
  • Collaborated with other sales team members to share selling strategies and gain new insights.
  • Utilized CRM software to track customer interactions and monitor progress toward goals.

Client Services Coordinator (Part Time)

T Galleria by DFS Sydney
The Rocks , NSW
06.2021 - 09.2023
  • Awarded employee of the year for support team, 2022, and awarded DFS Circle Ambassador for Client Services in 2023.
  • Use my risk analyzing skills to identify potential system issues after system upgrades and implement initiatives for troubleshooting to continue smooth front desk operation.
  • Created training plans, manuals, and checklists to deliver training sessions to improve new employee training effectiveness and address areas of weakness.
  • Effectively prioritize work, set goals as a senior team member, and delegate tasks to junior employees.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction, and handle confidential documentation discreetly.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.·
  • Excel at coordinating, planning, and organising event through budgeting, assist in the setup and pack equipment, maintain close liaison with vendors, and arranging transportation for VIPs travels. Schedule, plan, and coordinate travel itineraries for clients.

Beauty Sales Advisor (Christmas Casual)

The Body Shop
Macarthur , NSW
11.2020 - 01.2021
  • Greeted customers warmly, engaged them in conversation, and provided a personalized shopping experience.
  • Ensured compliance with all safety regulations within the store environment.
  • Processed returns and exchanges according to company policy.
  • Attended team meetings to discuss strategies for increasing sales numbers.
  • Process customer payment through POS by handling digital card payment and cash.

Concierge (Full Time)

T Galleria by DFS Sydney
The Rocks , NSW
01.2018 - 11.2019
  • Won top Estee Lauder big bang event for referring more customers to in-store.
  • Successfully nominated for DFS Star in August 2019 and won consistently as a Loyalty Member. Top, sign up for the concierge team.
  • Maintained accurate paperwork of all conducted group registration, tapa reports, change of departures records, and membership update forms, and kept accurate records of customer claims and update action plans.
  • Initiate the project idea and took part in designing a digital tool for duty-free customs docket collection functions at major airports to minimise customers' duty miss errors with different language translation.
  • Collaborated with other department colleagues to ensure smooth campaign activation in-store for exceptional customer shopping experience.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Ensured that all customer complaints were addressed in a timely fashion.

Receptionist (Full Time)

Century 21 Specialist Realty
Hurstville , NSW
02.2015 - 01.2018
  • Possess a high level of attention to detail when performing routine administrative duties, such as data entry and backup, document filing, mail processing, banking, and rent receipting. Assisted Property Manager in rental lease preparation.
  • Introduced innovative ideas to aid in operational efficiency by successfully suggesting to clients to opt for receiving digital statements, which reduced the company's printing and postage expenses.
  • Perform routine office equipment checks and arrange repairs when equipment requires servicing.
  • Demonstrate exceptional customer service skills in being the initial, first point of contact to welcome visitors to the establishment.
  • Assisting the sales and marketing team in the preparation of marketing kits for property marketing appraisal.
  • Following the instructions of both the sale and rental property manager, updating rental and sale property advertisements on real estate websites and store agency window displays, and sending out weekly property e-newsletters to attract potential clients

Food and Beverage Attendant (Part Time)

Swissotel Sydney
Sydney, NSW
02.2013 - 08.2014
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Effectively multitasked within fast-paced environment.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Greeted and seated customers in a timely and friendly manner.
  • Participated in regular staff meetings to discuss operational improvements and customer service strategies.

Food and Beverage Attendant Banquets

Sydney Harbour Marriott
Sydney, NSW
05.2010 - 01.2011
  • Acknowledged for exemplary work; earned nominated letter from General Manager as finalist for Associate of the Month Award at Sydney Harbour Marriott.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Assisted other staff members in setting up banquet events according to customer requests.
  • Monitored inventory levels of food items and communicated needs for restocking to management team.
  • Performed opening and closing duties, including cleaning and preparing the venue for the next day.
  • Participated in ongoing training to enhance job skills and knowledge.

Food and Beverage Attendant (Internship)

InterContinental Sydney
Sydney, NSW
07.2007 - 09.2008
  • Effectively multitasked within fast-paced environment and collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Took customer orders accurately and provided menu recommendations when requested.
  • Monitored food quality and presentation before serving to guests.
  • Greeted guests with friendliness and professionalism, and made friendly conversation to provide an enjoyable dining experience.

Education

Certificate III - Business Administration

TAFE NSW
Liverpool, NSW
07-2014

Certificate IV - Human Resources

TAFE NSW
Liverpool, NSW
12-2012

Diploma - Human Resources Management

TAFE NSW
Liverpool, NSW
12-2012

Bachelor of Business - Hotel Management

Southern Cross University The Hotel School Sydney
Sydney, NSW
09-2010

Skills

  • Staff Training
  • Adaptability and Flexibility
  • Work Planning and Prioritization
  • Client Relationship Management
  • Teamwork and Collaboration
  • Analytical and critical thinking
  • Interpersonal Skills and self motivation
  • New Systems Testing
  • Problem-solving abilities
  • Digital support

Languages

Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Accomplishments

David Jones:

  • Simply thanks award for May 2024

T Galleria by DFS Sydney:

  • Awarded DFS Circle Ambassador for client services team 2023
  • Awarded employee of the year for support team 2022
  • Received nomination for DFS Star August 2019
  • Awarded top Estee Lauder big bang event customer referral in store 2018

Sydney Harbour Marriott

  • · nominated letter from General Manager as finalist for Associate of the Month Award at Sydney Harbour Marriott.

References

References available upon request.

Software

Propertyme

Salesforce

Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leave

Interests

Photography

Traveling

Audio book

Cooking

Timeline

Sales Professional (Part Time)

David Jones Australia
02.2024 - Current

Sales Professional (Casual)

Bevilles Jeweller Australia
11.2023 - Current

Client Services Coordinator (Part Time)

T Galleria by DFS Sydney
06.2021 - 09.2023

Beauty Sales Advisor (Christmas Casual)

The Body Shop
11.2020 - 01.2021

Concierge (Full Time)

T Galleria by DFS Sydney
01.2018 - 11.2019

Receptionist (Full Time)

Century 21 Specialist Realty
02.2015 - 01.2018

Food and Beverage Attendant (Part Time)

Swissotel Sydney
02.2013 - 08.2014

Food and Beverage Attendant Banquets

Sydney Harbour Marriott
05.2010 - 01.2011

Food and Beverage Attendant (Internship)

InterContinental Sydney
07.2007 - 09.2008

Certificate III - Business Administration

TAFE NSW

Certificate IV - Human Resources

TAFE NSW

Diploma - Human Resources Management

TAFE NSW

Bachelor of Business - Hotel Management

Southern Cross University The Hotel School Sydney

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Zi Yi Gao