Ziyi Wu
Melbourne,VIC
Summary
Energetic and customer-focused employee with years of experience providing exceptional service in fast-paced environments. Able to excel in busy settings, adapt to change, and always be reliable. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Team Member
Woolworths Supermarket
10.2023 - Current
- Finished onboarding for Grocery, Fruit & Veg, Online and Front End.
- Used pallet jack, roll cage and RF device to move merchandise for stocking.
Remedial Massage Therapist
Qi Healing Massage
04.2021 - 07.2022
- Provided therapeutic massages including Swedish, deep tissue, and remedial to clients, customizing techniques to meet individual needs.
- Practiced proper body mechanics and treatments to consistently provide excellent services to 30-40 clients per week.
- Built loyal clientele through professional sessions and effective recommendations for continued treatments.
Receptionist
Haven Spa & Massage Clinic
10.2018 - 03.2021
- Provided excellent customer service as front desk receptionist, greeting clients, managing appointment schedules, and resolving issues to maintain positive experiences
- Handled incoming calls, and processed payments, ensuring effective operations and timely services for up to 20 clients per day.
- Promoted services and recommended products to clients to enhance relaxation experiences and self-care.
Education
Bachelor of Education (P-12) -
Victoria University
Melbourne, VIC2026
Diploma of Education Studies -
Victoria University
Melbourne, VIC09.2023
Diploma of Remedial Massage -
Australia Unity Institute of Technology
Brisbane, QLD05.2021
Skills
- Interpersonal Communication
- Problem-Solving
- Team Collaboration
- Multitasking
- Customer service
- Product Knowledge
Certification
- Responsible Service of Alcohol
- First Aid Certificate
Timeline
Store Team Member
Woolworths Supermarket
10.2023 - Current
Remedial Massage Therapist
Qi Healing Massage
04.2021 - 07.2022
Receptionist
Haven Spa & Massage Clinic
10.2018 - 03.2021
Bachelor of Education (P-12) -
Victoria University
Diploma of Education Studies -
Victoria University
Diploma of Remedial Massage -
Australia Unity Institute of Technology
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