Ziyi Zhan
Sydney,NSW
Summary
Detail-oriented professional with extensive experience in customer-facing roles, including front desk reception, restaurant service, and hospitality management. Demonstrates expertise in delivering exceptional customer service, managing reservations, and ensuring operational efficiency in fast-paced environments. Recognized for strong communication skills and a collaborative approach that enhances guest satisfaction. Eager to leverage organizational and multitasking abilities in a part-time or casual position within a dynamic workplace.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Receptionist
Yunduo Hotel
Jiaxing, Zhejiang
06.2024 - 09.2024
- Welcoming and assisting guests during check-in, providing them with hotel information, and ensuring a smooth check-in experience.
- Managing guest reservations, check-ins, and check-outs using the hotel management system, ensuring data accuracy, and efficiency.
- Coordinating with other hotel departments, such as housekeeping and food services, to ensure smooth operations and meet guest needs.
- Managing daily tasks at the front desk, including package handling, while maintaining a clean and organized reception area.
Wait Staff
Liangku Restaurant
Jiaxing, Zhejiang
06.2021 - 09.2021
- Greeting and seating customers, ensuring a warm and welcoming atmosphere for all guests.
- Taking food and beverage orders, providing menu recommendations, and ensuring the accurate delivery of orders to the kitchen and bar.
- Assisting in the setup and cleanup of dining areas, ensuring tables were clean and well-stocked.
- Addressing customer inquiries, handling special requests, and ensuring guests had a positive dining experience.
- Supporting the team in maintaining a smooth operation by coordinating with kitchen staff and other team members to fulfill orders promptly and efficiently.
Education
Bachelor of Commerce - Marketing Analytics
University of New South Wales
Sydney, NSW12-2024
Skills
- Microsoft Office
- Professional appearance
- Guest relations
- Multilingual proficiency
- Patience and tolerance
- Reservation management
- Phone and email etiquette
- Problem-solving skills
Availability
- Wednesday (afternoon)
- Thursday/Friday (all day)
Timeline
Hotel Front Desk Receptionist
Yunduo Hotel
06.2024 - 09.2024
Wait Staff
Liangku Restaurant
06.2021 - 09.2021
Bachelor of Commerce - Marketing Analytics
University of New South Wales
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