Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

ZIYU GUO

Summary

I am a friendly and motivated team player with over two years of experience in the customer service industry. I am proficient in Microsoft Office applications (Word, Excel, PowerPoint), have strong quantitative and qualitative skills in commerce and customer service, and have a postgraduate degree in Master of Commerce specializing in customer and clientele management. I possess a high sense of responsibility and I am devoted to providing excellent service to customers. I thrive in high-pressure and challenging work environments, and I am now eager to embrace a new professional challenge in the high-end retail sector. This combination of skills and experience positions me as a versatile and dedicated professional ready to contribute effectively in a dynamic work setting.

Overview

8
8
years of professional experience

Work History

Customer representative

McDonald's
05.2022 - Current
  • Work at front counter
  • Provide awesome customer service and ordering experience
  • Deal with difficult customers with different solutions
  • Work in teams to achieve company goals
  • Apply payment systems to serve customers
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Sales Assistant

Unique Store
06.2019 - 12.2019
  • Provided excellent customer service in a fast-paced retail environment
  • Liaised with internal and external stakeholders, including customers, co-workers and head office management
  • Processed sales quickly and accurately using the Point of Sale (PoS) system
  • Planned and organized visual merchandising and product layout
  • Collaborated with colleagues and complete tasks under time pressure
  • Helped customers locate products and checked store system for merchandise at other sites.

Team Member

CHUAN FU Restaurant
05.2018 - 05.2019
  • Quickly developed knowledge of menu and specialties effectively assist customers during a high-volume period
  • Presented restaurant menu, answer guests' inquires and gave recommendation to food, beverage and service with welcome, warm, and friendly manner
  • Communicate orders and special requirements to kitchen staff
  • Review and adjust bills using electronic point of sale system
  • Manage difficult customers with respect and ensured a satisfactory outcome

Assistant Sales Manager

Nike Store
03.2016 - 09.2017
  • Provide product, promotion, and pricing information to walk-in customers
  • Provide sales vs
  • Projection results by preparing and forwarding sales
  • Maintained customer database by inputting customer profile and updates; preparing and distributing monthly reports
  • Received high standards training by the company
  • Accomplished department sales targets by completing related results as needed

Education

Master of Commerce - Financial Analysis

La Trobe University
Melbourne, VIC
06.2024

Bachelor of Commerce -

Hubei University of Economics
07.2017

Dongfeng Senior High School -

China
07.2013

Skills

  • Payment Processing
  • Language Fluency
  • Decision Making
  • Data Management
  • Problem Resolution
  • Time Management
  • Effective Communication
  • Multitasking
  • Sales Techniques

Additional Information

English (Fluent); Mandarin (Native), Proficient with Microsoft Office (Word, Excel, PowerPoint), Bloomberg; portfolio analysis; capital budgeting; financial statement analysis

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Customer representative

McDonald's
05.2022 - Current

Sales Assistant

Unique Store
06.2019 - 12.2019

Team Member

CHUAN FU Restaurant
05.2018 - 05.2019

Assistant Sales Manager

Nike Store
03.2016 - 09.2017

Master of Commerce - Financial Analysis

La Trobe University

Bachelor of Commerce -

Hubei University of Economics

Dongfeng Senior High School -

China
ZIYU GUO