ZIYU WU
Milk Flower Bubble Tea
Edmondson Park,NSW
2
Languages
1
Certification
Friendly, energetic and customer-focused university student with over three years of experience in the bubble tea industry. Passionate about delivering excellent customer service and creating positive customer experiences. Communication skills in both English and Mandarin, with the ability to build rapport with customers and work effectively in fast-paced retail environments. A fast learner with a positive attitude, excellent teamwork skills and a genuine interest in sales.
Work History
Bubble Tea Team Member
- Delivered excellent customer service in a busy and fast-paced environment.
- Prepared beverages efficiently while maintaining high quality and presentation standards.
- Processed customer orders using POS and handled cash and EFTPOS transactions accurately.
- Promoted menu items and upsold products to increase sales.
- Resolved customer enquiries professionally and ensured customer satisfaction.
- Maintained store cleanliness, food safety and hygiene standards.
- Worked collaboratively with team members during peak trading hours.
- Adapted quickly to changing priorities while maintaining excellent service.
- Approximately 3.5 Years
Market Stall Retail Assistant
1 Month- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained inventory levels and organized stock to ensure efficient product availability.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Developed knowledge of store products to effectively address customer inquiries and concerns.
Education
Bachelor of Arts
Skills
Customer Service
Sales & Upselling
Relationship Building
Communication Skills
Teamwork
Problem Solving
Fast Learner
Time Management
Cash Handling & POS
English & Mandarin (Bilingual)
Certification
NSW Driver Licence
AVAILABILITY
- Available Monday to Sunday
- Available mornings, afternoons, evenings and weekends
- Flexible to work public holidays and additional shifts
Languages
Chinese
Native or Bilingual
English
Professional Working
Timeline
Market Stall Retail Assistant
Independent Market Vendor
12.2025 - 01.2026Read More
Bubble Tea Team Member
Milk Flower Bubble Tea
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Western Sydney University
Bachelor of Arts
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