Ziyu Zheng

• Managed inbound processing of parcels across two major Sydney warehouses, organizing by delivery zones.
• Coordinated scheduling of over 20,000 daily delivery orders, ensuring timely task allocation.
• Provided training and frontline support to over 500 drivers, including onboarding and SOP guidance.
• Resolved customer complaints by facilitating communication between drivers, clients, and internal teams.
• Supported warehouse operations during peak periods, optimizing workflow efficiency and minimizing delays.

• Achieved over 18,000 small parcel deliveries within one year, consistently meeting deadlines.
• Utilized strong knowledge of local routes to enhance timely and accurate parcel distribution.
• Maintained professional communication with clients, addressing special requests and resolving issues promptly.
• Ensured safe handling of parcels while adhering to company procedures and road safety regulations.
• Coordinated with dispatch teams to improve operational efficiency and optimize delivery routes.

Contributed to corporate loan business operations within bank's corporate department.

Integrated financial reports from client enterprises and analyzed performance indicators against industry averages.

Evaluated loan qualifications and authored comprehensive credit granting reports.

Conducted inspections of client production and operations to assess financial health.