Ziyu Zhu
Newcastle,NSW
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Skilled Work Study Student willing to take on tasks to accomplish team objectives. Organized and proactive team player with diligent approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Work Study Student
Uni Club
07.2023 - Current
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
After-school Tutor
Junior High School Students
03.2023 - 06.2023
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Volunteer
Community Hospital; Community Committee; COVID19
05.2022 - 06.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Commerce - Accounting
University of Newcastle
Newcastle, NSW06.2025
Skills
- Microsoft Office Suite
- Job Fairs
- Editing
- Group Facilitation
- Time Management
- Administrative Duties
- Customer Satisfaction
Certification
ACCA have passed seven exams
Languages
English
Limited Working
Timeline
Work Study Student
Uni Club
07.2023 - Current
After-school Tutor
Junior High School Students
03.2023 - 06.2023
Volunteer
Community Hospital; Community Committee; COVID19
05.2022 - 06.2022
Bachelor of Commerce - Accounting
University of Newcastle
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