Zi Yun Chew
Rivervale,WA
Summary
I am a dedicated and organized person who is capable in multitasking and adapting to different environments. I am known for willingly taking on added responsibilities to achieve team goals, and my objective is to maintain my full-time position and hopefully grow to a higher level in the industry.
While pursuing full-time studies at Curtin University, I took on a part-time role as a waitress at Good One BBQ Chinese Restaurant, juggling 20-hour workweeks alongside academic commitments. Even though the job was unrelated to my degree, the work experience was both eye-opening and grounding, and I am grateful for the opportunity it provided.
During my final year in university, I was accepted to the role of a Sales Administration Assistant at Minic Property Group. This experience not only equipped me with foundational office skills but also marked the beginning of my real estate career. After nearly a year at Minic Property Group, I decided to pursue a role as a Property Manager at LJ Hooker Victoria Park | Belmont. Throughout the year as a property manager, I have acquired various skills in the industry, and I am excited about the opportunities that lie ahead.
I take pride in being part of a dedicated team at LJ Hooker Victoria Park | Belmont, where we foster a collaborative environment and collectively strive for continuous business improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Manager
LJ Hooker Victoria Park - Belmont (WA)
2022.11 - Current
- Established and maintained positive relationships with tenants, ensuring tenant complaints are handled promptly and appropriately
- Streamlined rent collection processes, reducing late payments and rent arrears.
- Coordinated with contractors and landlords for property maintenance
- Utilized property management software (Property Me) for efficient record-keeping and workflow automation
- Conducted routine inspections to identify maintenance needs and safety issues
- Completed final inspections after tenants moving out to identify necessary rectifications prior to disposing tenant's bond
- Preparing and managing residential tenancy agreements for approved tenants and lease renewals adhering to REIWA's standards.
Sales Administration Assistant
Minic Property Group
2022.03 - 2022.11
- Managed sales and customer records
- Supported sales department with other administrative tasks
- Processed sales listings whenever sales agent signs up a new selling agency agreement
- Uploaded sales listings into real estate software & internet websites using the software: Agent Box
- Assisted agents in creating Comparative Market Analysis (CMA) reports for properties by using software: Corelogic RP Data
- Developed and maintained filing systems to maintain sales records
- Managed filing system, entered data, and completed other clerical tasks.
- Managed property title orders
- Tracked payments and deadlines (i.e., marketing fees).
- Developed strong relationships with clients by providing timely support
- Maintained accurate records of client interactions, ensuring a seamless experience for customers during follow-up communications.
Restaurant Waitress
Good One BBQ Chinese Restaurant
2020.07 - 2022.01
- Streamlined dining experience for guests by efficiently managing food orders and delivering meals promptly.
- Maximized table turnover rate with timely seating of new customers and effective coordination with kitchen staff.
- Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all customers.
- Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
- Managed the restaurant is fully equipped for business operations such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Commerce - International Business
Curtin University
Bentley, WA02.2023
Certificate IV in Real Estate Practice - Real Estate
Entry Education
Perth, WA06.2022
Skills
- Proficient in computer skills, including Microsoft Word, Excel, PowerPoint, etc.
- Property Management.
- Knowledge of WA Real Estate Laws.
- Administrative Support.
- High level of adaptability.
- High critical thinking skills.
- Good customer service skills.
- Very organized and shows good time managing skills.
Languages
Mandarin
Native or Bilingual
English
Full Professional
Malay
Professional Working
Hokkien
Professional Working
Cantonese
Professional Working
Software And Tools
- Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Powerpoint)
- Agent Box
- PriceFinder
- Property Me
- Corelogic RP Data
- Inspect Real Estate
Certification
Real Estate and Business Sales Representative Registration (No. RR82081) - Issued by the Government of Australia (Department of Mines, Industry Regulation and Safety) - The Certificate takes effect from 6th July 2022 and remains in force until 05th July 2025. Once this is due to expire, I will renew my license to continue operating in the industry.
Memberships
I am a member of REIWA - The Real Estate Institute of Western Australia.
Timeline
Property Manager
LJ Hooker Victoria Park - Belmont (WA)
2022.11 - Current
Sales Administration Assistant
Minic Property Group
2022.03 - 2022.11
Restaurant Waitress
Good One BBQ Chinese Restaurant
2020.07 - 2022.01
Bachelor of Commerce - International Business
Curtin University
Certificate IV in Real Estate Practice - Real Estate
Entry Education
Real Estate and Business Sales Representative Registration (No. RR82081) - Issued by the Government of Australia (Department of Mines, Industry Regulation and Safety) - The Certificate takes effect from 6th July 2022 and remains in force until 05th July 2025. Once this is due to expire, I will renew my license to continue operating in the industry.
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