Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Zizi El-Israoui

Sydney,NSW
Zizi El-Israoui

Summary

Hardworking ccustomer care consultant bringing 25 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

28
years of professional experience

Work History

Unisys
Rhodes , NSW

Customer Service Representative
05.2019 - Current

Job overview

  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

St George Financial Services
Kogarah , NSW

Customer Service Representative
04.2004 - 05.2008

Job overview

  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Westpac
Ashfield, Nsw

Teller
03.1996 - 04.2004

Job overview

  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Tempe High School
Tempe , NSW

Higher School Certificate
01.1992

University Overview

Skills

  • Money handling abilities
  • Complaint resolution
  • Service standard compliance
  • High level of accuracy
  • Positive
  • Compliance, banking laws and regulations
  • Cheerful
  • Verbal/written communication
  • Self-sufficient
  • Strong customer relations
  • Excellent time management skills
  • People-oriented
  • Cash handling expertise
  • Customer-oriented
  • Multilingual in English and
  • Strong interpersonal skills
  • Employee relations and conflict resolution
  • Interpersonal skills
  • Consumer banking specialist
  • Quality assurance management
  • Customer service support

Timeline

Customer Service Representative
Unisys
05.2019 - Current
Customer Service Representative
St George Financial Services
04.2004 - 05.2008
Teller
Westpac
03.1996 - 04.2004
Tempe High School
Higher School Certificate
Zizi El-Israoui