ZLATAN ZAC SPAHIC
Ashby
Summary
Results-driven sales and management professional with a strong track record in overseeing sales operations and driving customer engagement. Demonstrated expertise in developing effective sales strategies and leading high-performing teams to consistently achieve targets. Renowned for a collaborative approach, adept at adapting to dynamic market conditions. Possesses exceptional negotiation and communication skills, ensuring successful outcomes in all business interactions.
Overview
18
18
years of professional experience
Work History
Assistant New Car Manager
Galleria Toyota
01.2022 - Current
- 52Primarily tasked with assisting the new car manager with day-to-day duties and helping maintain customer satisfaction index.
- Collaborating with team members to meet sales targets.
- Meeting and greeting showroom visits to customers and matching their needs and requirements to an appropriate vehicle.
- Maintaining a customer database and updating clients on ETA for the car’s arrival.
- Assisting customers with the completion of relevant paperwork for trade-ins and registration paperwork.
- Checking prices on demonstrator stock and updating prices on a weekly basis.
- Preparing weekly and monthly sales reports for senior management.
- Handling complaints
- Enhanced dealership's sales targets by leading team to exceed monthly goals. Increasing sales results within the team by 17% in a quarterly basis.
- Enhanced dealership's reputation, maintaining high standards of customer service and professionalism.
- Improved lead conversion rates by 7% refining follow-up processes and communication strategies.
- Built strong customer relationships, resulting in a % increase in repeat business and referrals.
New Car Sales Consultant
Wanneroo Mitsubishi
04.2021 - 01.2022
- Consistently exceeded monthly sales targets by 5%, contributing to a significant increase in dealership revenue.
- Achieved a customer satisfaction rating of 95% through personalized service and product knowledge.
- Conducted detailed vehicle demonstrations and facilitated test drives, enhancing customer understanding and satisfaction.
- Developed and executed sales strategies to increase sales revenue by 20% within a year.
- Recognized as a top-performing sales representative with a consistent track record of exceeding sales targets.
New Car/Pre-Owned Sales Consultant
Rockingham Mazda
12.2016 - 04.2021
- Collaborated with team members to achieve monthly sales targets through coordinated efforts.
- Engaged with customers to understand their needs and preferences, presenting Mazda vehicle options to meet those needs.
- Demonstrated extensive knowledge of Mazda vehicles, including features, specifications, and financing options.
- Built strong customer relationships, achieving a customer satisfaction rating of 94.5%
- Collaborated with team members to achieve monthly sales targets through coordinated efforts.
IT Consultant
Harvey Norman
07.2014 - 12.2016
- Consistently exceeded monthly sales targets
- Provided pre- and post-sales technical support to ensure customer satisfaction with purchased products.
- Educated customers on the benefits of cutting-edge technology, such as cloud solutions and cybersecurity tools.
- Conducted regular stock audits to identify slow-moving items
Commercial Cleaner
Castle Cleaning Services
06.2007 - 06.2014
- Conducted daily cleaning tasks such as vacuuming, mopping, dusting, and wiping down surfaces to maintain a clean and hygienic environment.
- Ensured restrooms and kitchens were thoroughly cleaned and disinfected, restocking supplies as needed.
- Maintained various types of flooring, including carpet, tile, and hardwood, through regular vacuuming, mopping, and occasional buffing or waxing.
- Maintained a perfect safety record for 7 years
Education
BACHELOR OF COMMERCE - DOUBLE MAJOR ACCOUNTING & FINANCE
CURTIN UNIVERSITY
BENTLEY, WA 01.2014
Skills
- Analytical Problem Solving
- Performance Analytics
- Efficient Time Management
- Client Relationship Management
- Client Relationship Management
- Customer Retention Strategies
- Effective Communication
- Effective Listening
- Effective Negotiation Skills
- Effective Closing Methods
Accomplishments
- Top 20 Sales Consultant for Mitsubishi Elite
- 2nd Place in New Generation Mazda 3 Product Presentation
- Top 5 Sales Consultants for Mazda Australia (C Category)
Timeline
Assistant New Car Manager
Galleria Toyota
01.2022 - Current
New Car Sales Consultant
Wanneroo Mitsubishi
04.2021 - 01.2022
New Car/Pre-Owned Sales Consultant
Rockingham Mazda
12.2016 - 04.2021
IT Consultant
Harvey Norman
07.2014 - 12.2016
Commercial Cleaner
Castle Cleaning Services
06.2007 - 06.2014
BACHELOR OF COMMERCE - DOUBLE MAJOR ACCOUNTING & FINANCE
CURTIN UNIVERSITY
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