Zlatina Ivanova
474 Flinders Street, Melbourne,Victoria
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
A Hereford Beefstouw
Melbourne, Victoria
02.2024 - Current
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Maintained accurate records of reservations and wait times.
- Displayed friendly attitude towards all guests while working in a fast-paced environment.
- Answered telephone to provide dining information and take reservations.
Bartender
Purple Pub
Normanton, Queensland
07.2023 - 12.2023
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Administrative Assistant
Deroni
Stara Zagora, Bulgaria
12.2021 - 02.2023
- Facilitated communication between different departments within the organization.
- Handled sensitive information discreetly while maintaining confidentiality.
- Facilitated distribution of company-wide announcements or memos.
- Ensured timely processing of invoices for payment.
- Tracked department expenses and assisted in budget planning.
- Provided general support to teams as needed for projects.
- Developed office procedures to streamline workflow efficiency.
- Liaised with clients, vendors, and personnel across departments.
- Performed data entry tasks to ensure record accuracy.
- Monitored office supplies inventory and placed orders when needed.
- Assisted in preparing reports, presentations, and proposals.
- Organized staff meetings and recorded meeting minutes.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Administrative Assistant
Icon College
London, United Kingdom
08.2020 - 10.2021
- Facilitated communication between different departments within the organization.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Bartender
Garlic & Shots
London, United Kingdom
09.2016 - 07.2020
- Managed bar area during high-volume periods, ensuring guest satisfaction.
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events to boost customer numbers and profits.
- Developed custom cocktail menus for private parties or events.
- Balanced daily registers and generated sales reports for management.
- Managed inventory and ordering of alcohol and supplies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Bachelor of Science - Law
City, University of London
London06-2020
Skills
- Meeting planning
- Appointment Scheduling
- Minute Taking
- Office Administration
- Filing
- Data Entry
- Confidential Document Control
- Internal Communications
- Office Management
- Time Management
- Advanced MS Office Suite knowledge
- Strong interpersonal skills
Languages
English
Native/ Bilingual
Bulgarian
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Hostess
A Hereford Beefstouw
02.2024 - Current
Bartender
Purple Pub
07.2023 - 12.2023
Administrative Assistant
Deroni
12.2021 - 02.2023
Administrative Assistant
Icon College
08.2020 - 10.2021
Bartender
Garlic & Shots
09.2016 - 07.2020
Bachelor of Science - Law
City, University of London
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