Zélie Foley

Coordinator – Office of the MBS (Secondment) - Oct '24 – Jan '25

Statutory Building Administration Officer - Apr '22 - Aug '23

• Lead, mentor and support a team of 10 administration officers in the Office of the MBS.
• Team performance management, professional development and creating opportunity for continuous improvement and knowledge building.
• Actively involved in the creation and implementation of a formal compliance action plan and monitoring & reporting process for unregistered & overdue pool compliance certificates.
• Actively participate in end-to-end recruitment processes, including shortlisting, interviewing and onboarding of new team members.
• Provide building and administrative support to the administration team and wider building team with a high level of technical skills and knowledge.
• Contribution to regular building team meetings to ensure fluent communication, information sharing, learning and development.
• Preparing and processing correspondence, reports and recommendations in relation to the building administration processes and outcomes.
• Prepare organisational communications and assist in updating policies and procedures to ensure best practice principles.
• Collaborate with cross-functional teams to streamline processes and improve efficiency.
• Analyze applications and explore alternative solutions to complex requirements.

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• Coordinating administrative and reception activities to ensure day to day operational needs were met.
• Assisting residents and families with inquiries, service access and day-to-day support, promoting a respectful and compassionate living and work environment.
• Roster management, monitoring roster changes and managing replacement staff.
• Scheduling and coordinating ongoing staff training.
• Providing administrative support to senior management.
• Providing support in various financial management tasks, including invoicing and resident fund management.
• Supported new staff onboarding, training coordination and compliance tracking to foster a culture of learning and continuous improvement.
• Collaborated with nursing, care and allied health teams to enhance communication and streamline service delivery for optimal resident outcomes.

• Management of student records via online systems including enrolments, payments, attendance records, registrations, withdrawals, and completions.
• Served as first point of contact for students and stakeholders communications.
• Assisted with continuous improvement initiatives for quality assurance procedures and administrative practices.
• Supported senior management with administration and client service support.
• Diary management, appointment booking, drafting and preparing both confidential and general correspondence.

• Provided direct executive support to the CEO, including diary and operations management.
• Oversaw organisational communication systems, data management, and operational processes to improve business efficiency.
• Supported logistics, compliance (including dangerous goods handling), and financial administration.
• Organised onboarding for staff members, including compulsory training.
• Oversaw ongoing training and professional development for staff members.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.