Zoé Hendrickx
Mackay,QLD
Summary
Detail-oriented professional with a track record in versatile roles in hospitality, management, administration, maintenance and customer service. Adept at managing diverse responsibilities in fast-paced and demanding environments. Proven commitment to delivering exceptional customer experiences and maintaining high standards of service. Experienced bartender, waitress, and restaurant management professional with a commitment to high service standards. Fluent in five languages, enhancing communication with diverse clients. Demonstrated capability to work extended hours, particularly on rosters, with over 7 years of experience in the event sector. Seeking a dynamic role in utility or administration within the mining industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Airbnb Property Manager
Self-employed (family Business)
09.2019 - Current
- Cleaning and Maintenance: Both handled cleaning process myself (general cleaning, linen cleaning, sanitizing, trash disposal) and handled schedules when outsourcing cleaning process, ensuring the properties are maintained in pristine condition between guest stays.
- Administrative Tasks: Handling the administrative aspects of the properties, including schedules, legal obligations and financial administration.
- Pricing Strategy: Strategically setting rental prices to optimize occupancy rates and revenue.
- Guest Relations: Providing exceptional customer service by promptly responding to guest inquiries, addressing concerns, and ensuring a positive guest experience.
- Property Optimization: Continuously assessing and improving property listings (e.g. descriptions, photos, and amenities ... to enhance their attractiveness and competitiveness on the platform).
- Problem-Solving: Handled tenant complaints promptly and appropriately, either solving problems myself or calling in repairmen, and other support services. Completed final move-out walk-throughs to identify required repairs.
Wait Staff Member
The Glenelg Public House
10.2023 - 12.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling.
Restaurant Floor Manager
Fugu Sushi
07.2023 - 11.2023
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Event Services Coordinator
BORIS AGENCY/WASSERMAN
01.2016 - 11.2023
- Beverage Management: Spearheading the oversight of bar operations to guarantee the highest standards of beverage service and efficiency, ensuring the satisfaction of guests and clients.
- Client Relations: Nurturing positive relationships with clients and guests to ensure an exceptional event experience, addressing their needs, requests, and inquiries with professionalism and courtesy.
- Hospitality Coordination: Coordinating all facets of hospitality services, including guest reception, seating arrangements, and the provision of an inviting and welcoming atmosphere at events.
- Problem Resolution: Handling challenges and unexpected situations with a solutions-oriented approach, ensuring minimal disruption to the event flow.
- Bar Agent and Hostess: This includes very versatile roles in different fast-paced environments e.g. on weddings, festivals and fairs.
- Administrative tasks: Handling orders, pay-outs, schedules and legal administration.
Bartender and Kitchen Help
Tzikis Ouzeri
01.2014 - 01.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Preparing side salads, deserts, cleaning and sanitizing utensils, surfaces and properly storing food.
Education
MBA - International Business
KU Leuven
Antwerp, Belgium11.2022
Bachelor of Science - Business Administration
Ku Leuven
Antwerp, Belgium09.2021
Skills
- Administration
- Cleaning and sanitizing
- Managing
- Complaint Resolution
- Customer Service
- Organizational Skills
- Time Management
- Communication Skills
- Attention to Detail
- Problem-Solving
- Hospitality Coordination
Languages
Dutch
Native or Bilingual
Portuguese
Native or Bilingual
French
Professional Working
Spanish
Professional Working
English
Full Professional
Certification
- RSA
- Drivers licence
- Responsible Food Handling
Timeline
Wait Staff Member
The Glenelg Public House
10.2023 - 12.2023
Restaurant Floor Manager
Fugu Sushi
07.2023 - 11.2023
Airbnb Property Manager
Self-employed (family Business)
09.2019 - Current
Event Services Coordinator
BORIS AGENCY/WASSERMAN
01.2016 - 11.2023
Bartender and Kitchen Help
Tzikis Ouzeri
01.2014 - 01.2017
MBA - International Business
KU Leuven
Bachelor of Science - Business Administration
Ku Leuven
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