Zodia Greer
Brunswick West
Summary
Experienced Administrative Officer with extensive management and leadership experience in the building insurance and hospitality sectors. Actively pursuing a full-time opportunity to expand knowledge and enhance leadership capabilities. Dedicated to team collaboration in fast-paced environments and eager to tackle new challenges that contribute to professional growth and the overall success of the organization.
Overview
7
7
years of professional experience
Work History
QLD Operations Manager
Queensland/Melbourne Roofing Inspections
04.2025 - Current
- Contributed to the companies growth and expansion into Queensland from Victoria.
- Client onboarding and developing/maintaining relationships with new clients and customers.
- Ensuring compliance with industry standards, regulations and QLD trade license requirements.
- Coordinated scheduling of inspections, optimizing resource allocation and minimizing downtime.
- Contacted clients to gather feedback, and reviewed it to identify opportunities for service improvement and enhance client satisfaction.
- Managed invoicing and payment processing operations.
Allianz Account Manager
Patterson’s Insurerbuild
01.2025 - 04.2025
- Conducted daily forecasting by analyzing account performance metrics to identify bottlenecks and proactively resolve issues ahead of official scorecard reviews.
- Reviewing official monthly scorecard providing solutions and strategy for improvement to executive management/team leaders to implement.
- Identified potential escalations and collaborated with the team to apply preventative measures, ensuring timely resolution.
- Implemented regular reporting systems to track progress against KPIs.
Admin Team Leader
Patterson’s Insurerbuild
01.2022 - 01.2025
- Responsible for recruiting, leading, managing and training the national administration team.
- Determining the priorities, goals and objectives of work functions assigned and ensured team adherence to KPIs.
- Participated in training sessions led by the software developers for a new platform, then developed internal training materials and led the successful rollout to our admin team.
- Assessed team member performance through regular reviews, providing recognition for achievements and identifying opportunities for improvement.
- Handled complaint resolution and encouraged the team to collaborate directly with customers to resolve issues, while offering support when assistance is needed.
Manager
KFC Carlton
06.2018 - 01.2022
- Supervised and oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Recruited new hires and developed training plans to ensure comprehensive onboarding and ongoing support.
- Managed inventory levels, stock take & reduced waste by ensuring inventory levels are accurate.
- Adapted to and ensured company and government COVID-19 regulations are adhered to, ensuring the safety of both staff and customers.
- Oversaw cash handling procedures, maintaining accurate records.
Education
Certificate 3 - Individual Support
Kangan Institute
Certificate 2 - Salon Assistant
TMG College
Victorian Certificate of Applied Learning -
Princes Hill Secondary College
Skills
- Team leadership
- Verbal and written communication
- Documentation and reporting
- Staff development and training
- Scheduling and coordinating
- Problem-solving aptitude
Timeline
QLD Operations Manager
Queensland/Melbourne Roofing Inspections
04.2025 - Current
Allianz Account Manager
Patterson’s Insurerbuild
01.2025 - 04.2025
Admin Team Leader
Patterson’s Insurerbuild
01.2022 - 01.2025
Manager
KFC Carlton
06.2018 - 01.2022
Certificate 3 - Individual Support
Kangan Institute
Certificate 2 - Salon Assistant
TMG College
Victorian Certificate of Applied Learning -
Princes Hill Secondary College