Summary
Overview
Work History
Education
Skills
Timeline
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Zodia Greer

Brunswick West

Summary

Experienced Administrative Officer with extensive management and leadership experience in the building insurance and hospitality sectors. Actively pursuing a full-time opportunity to expand knowledge and enhance leadership capabilities. Dedicated to team collaboration in fast-paced environments and eager to tackle new challenges that contribute to professional growth and the overall success of the organization.

Overview

7
7
years of professional experience

Work History

QLD Operations Manager

Queensland/Melbourne Roofing Inspections
04.2025 - Current
  • Contributed to the companies growth and expansion into Queensland from Victoria.
  • Client onboarding and developing/maintaining relationships with new clients and customers.
  • Ensuring compliance with industry standards, regulations and QLD trade license requirements.
  • Coordinated scheduling of inspections, optimizing resource allocation and minimizing downtime.
  • Contacted clients to gather feedback, and reviewed it to identify opportunities for service improvement and enhance client satisfaction.
  • Managed invoicing and payment processing operations.

Allianz Account Manager

Patterson’s Insurerbuild
01.2025 - 04.2025
  • Conducted daily forecasting by analyzing account performance metrics to identify bottlenecks and proactively resolve issues ahead of official scorecard reviews.
  • Reviewing official monthly scorecard providing solutions and strategy for improvement to executive management/team leaders to implement.
  • Identified potential escalations and collaborated with the team to apply preventative measures, ensuring timely resolution.
  • Implemented regular reporting systems to track progress against KPIs.

Admin Team Leader

Patterson’s Insurerbuild
01.2022 - 01.2025
  • Responsible for recruiting, leading, managing and training the national administration team.
  • Determining the priorities, goals and objectives of work functions assigned and ensured team adherence to KPIs.
  • Participated in training sessions led by the software developers for a new platform, then developed internal training materials and led the successful rollout to our admin team.
  • Assessed team member performance through regular reviews, providing recognition for achievements and identifying opportunities for improvement.
  • Handled complaint resolution and encouraged the team to collaborate directly with customers to resolve issues, while offering support when assistance is needed.


Manager

KFC Carlton
06.2018 - 01.2022
  • Supervised and oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
  • Recruited new hires and developed training plans to ensure comprehensive onboarding and ongoing support.
  • Managed inventory levels, stock take & reduced waste by ensuring inventory levels are accurate.
  • Adapted to and ensured company and government COVID-19 regulations are adhered to, ensuring the safety of both staff and customers.
  • Oversaw cash handling procedures, maintaining accurate records.

Education

Certificate 3 - Individual Support

Kangan Institute

Certificate 2 - Salon Assistant

TMG College

Victorian Certificate of Applied Learning -

Princes Hill Secondary College

Skills

  • Team leadership
  • Verbal and written communication
  • Documentation and reporting
  • Staff development and training
  • Scheduling and coordinating
  • Problem-solving aptitude

Timeline

QLD Operations Manager

Queensland/Melbourne Roofing Inspections
04.2025 - Current

Allianz Account Manager

Patterson’s Insurerbuild
01.2025 - 04.2025

Admin Team Leader

Patterson’s Insurerbuild
01.2022 - 01.2025

Manager

KFC Carlton
06.2018 - 01.2022

Certificate 3 - Individual Support

Kangan Institute

Certificate 2 - Salon Assistant

TMG College

Victorian Certificate of Applied Learning -

Princes Hill Secondary College

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Zodia Greer