Zoe Andrews
Melbourne,VIC
Summary
Diligent customer service professional with extensive expertise in food and beverage operations, including proficient table and bar service and drink preparation. Demonstrated ability to thrive in fast-paced hospitality environments while ensuring compliance with food hygiene and safety standards. Skilled in utilising POS systems for accurate cash handling and order processing, complemented by strong teamwork and communication abilities. Recognised for a friendly and approachable demeanour, along with a talent for effective multitasking during peak periods.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Staff & Waitress (Wedding Venue)
Ravenswood
01.2021 - 2021
- Managed beverage service and supported food delivery for up to 150 guests at weddings and events.
- Delivered professional table service and ensured guest satisfaction
- Cleared and reset dining areas efficiently between events
- Supported event teams to maintain smooth operations
Healthcare Assistant / Dining Support
Residential Care Homes
01.2021 - 01.2026
- Served meals and drinks to 60 residents, assisting during dining times
- Maintained strict food hygiene and infection control standards
- Delivered meals efficiently from the kitchen to the dining areas
- Ensured dietary requirements were met, and dining areas were welcoming
Crew Member
McDonald's
01.2018 - 2020
- Delivered fast, efficient service in a high-volume environment
- Facilitated service delivery to an average of 1,000 to 2,000 customers per shift, ensuring satisfaction and efficiency.
- Prepared and assembled food according to company standards
- Operated POS systems and handled cash transactions
- Maintained kitchen and service hygiene to strict standards
- Collaborated with team members to manage busy periods
Education
Learning Disability
University of Winchester
UK09-2025
Bachelor of Nursing - Learning Disability
University of Winchester
UK09-2025
Skills
- Customer service and guest experience
- Food and beverage service, including table service
- Bar service and drink preparation
- Fast-paced hospitality environments
- Food hygiene and safety compliance
- POS systems
- Cash handling and order accuracy
- Teamwork, communication, and collaboration
- Multitasking during busy periods
- Fast learner, open, friendly, and approachable
Certification
- Food Hygiene and Safety Training
- Manual Handling Training
- First Aid & CPR
- Infection Control Training
Timeline
Bar Staff & Waitress (Wedding Venue)
Ravenswood
01.2021 - 2021
Healthcare Assistant / Dining Support
Residential Care Homes
01.2021 - 01.2026
Crew Member
McDonald's
01.2018 - 2020
Learning Disability
University of Winchester
Bachelor of Nursing - Learning Disability
University of Winchester
Right to Work
Eligible to work in Australia.
Availability
Available for immediate start.