Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Austin

Bairnsdale

Summary

Dynamic leader and adept multitasker with a proven track record at Lakes Food and Pies, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and time management, significantly improving service delivery and operational efficiency. Skilled in customer service and decision-making, consistently achieving high standards of cleanliness and organization.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Front of House Employee

Lakes Food and Pies
04.2013 - 02.2023
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.

Manager

Lakes Food and Pies
02.2018 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Kitchen Hand

Dargo Pub
06.2008 - 06.2011
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Cleaning Crew Member

Dargo Pub
06.2008 - 06.2011
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.

Education

Gippsland Grammar
Sale, VIC
11.2012

Maffra Secondary College
Maffra, VIC
07.2009

Pakenham Secondary College
Pakenham, VIC
06.2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation

Timeline

Manager

Lakes Food and Pies
02.2018 - 02.2023

Front of House Employee

Lakes Food and Pies
04.2013 - 02.2023

Kitchen Hand

Dargo Pub
06.2008 - 06.2011

Cleaning Crew Member

Dargo Pub
06.2008 - 06.2011

Gippsland Grammar

Maffra Secondary College

Pakenham Secondary College

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Zoe Austin