Zoe Avery
Midvale
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Gym/ Retail Manager
Ryderwear Gym
12.2023 - Current
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Answered questions about store policies and addressed customer concerns.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Updated pricing, signage and displays to deliver accurate product information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
Home Beauty Business Owner
Self Employed (Zoe Avery Artistry)
01.2017 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
- Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
- Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
Waitress/Office Administrative Assistant
Cervantes Pinnacles Hotel/ Resort
01.2015 - 01.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
Bachelor of Science - Registered Nursing
Edith Cowan University
Perth, WA12.2027
Certificate III - Fitness
Australian Institute of Personal Training
Australia Wide (online)05.2024
Diploma - Beauty Therapy
Perth College of Beauty Therapy
Victoria Park, Perth, WA12.2021
Lip And Brow Cosmetic Tattooing Competence - Beauty Therapy
Ashlee Kate Asthetics
Claremont/ Fremantle WA03.2021
Certificate III - Apply Classic Eyelash Extensions
Perth College of Beauty Therapy
Victoria Park, WA01.2021
High School (boarding) Year 8-10 -
Perth College
Mount Lawley, WA12.2016
Skills
- Customer Service
- Complaint resolution
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Computer Skills
- Fast Learner
- Willingness to learn
- Office Administration
Timeline
Gym/ Retail Manager
Ryderwear Gym
12.2023 - Current
Home Beauty Business Owner
Self Employed (Zoe Avery Artistry)
01.2017 - Current
Waitress/Office Administrative Assistant
Cervantes Pinnacles Hotel/ Resort
01.2015 - 01.2016
Bachelor of Science - Registered Nursing
Edith Cowan University
Certificate III - Fitness
Australian Institute of Personal Training
Diploma - Beauty Therapy
Perth College of Beauty Therapy
Lip And Brow Cosmetic Tattooing Competence - Beauty Therapy
Ashlee Kate Asthetics
Certificate III - Apply Classic Eyelash Extensions
Perth College of Beauty Therapy
High School (boarding) Year 8-10 -
Perth College
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