Zoe Baadache
ROBINA
Summary
Diligent social worker with a strong emphasis on critical thinking and self-awareness. My recent work within public health and community services developed my ability to work confidently within multidisciplinary teams wherein I contributed to supporting persons of all ages. I thrive in fast-paced environments, problem solving, and using interpersonal communication skills to build professional relationships with stakeholders.
Overview
6
6
years of professional experience
Work History
Field Placement
Volunteering Gold Coast
02.2024 - 07.2024
- Contact and Communication with Clients and Stakeholders
- Research
- Professional Written Communication
- Assisting with projects and internal auditing
Translink Campaign
Probe Group
10.2022 - 02.2024
- Company Overview: High volume inbound call centre – communication skills
- Public transport department
- Navigating multiple systems – fast-paced online tasks
- Achieving KPIs for quality, attendance, and adherence
- High volume inbound call centre – communication skills
- Public transport department
Austin Health
10.2021 - 06.2022
- Company Overview: North Eastern Public Health Unit
- Contact with clients/stakeholders (phone and email)
- Data and Office administration
- Working as part of a team and independently
- Fast-paced, challenging work
- Using Salesforce for System Data
- North Eastern Public Health Unit
Assistant Educator
Affinity Education Group
03.2018 - 12.2020
- Friendly communication, professionalism, ethical practice, understanding and following policies and procedures, programming and documentation
Volunteer Assistant
Pine Rivers Community Legal Centre
12.2019 - 03.2020
- High level of professional presentation, professional communication, administrative tasks, data entry, legal research
Skills
- Counselling Skills Theory and Practice
- Risk Assessment
- Team-oriented
- Autonomous
- Organised
- Self-motivated
- Ambitious
- Passionate
- Strong Sense of Ethics
- Attention to detail
- Problem-solving
- Critical thinking skills
- Excellent communication skills
- Competent with technology
- Strong interest in theory and research
Education Qualifications
- Bachelor of Arts (UQ)
- Certificate III Early Childhood Education and Care
- WWCC/NDIS Screening
- Certificate of Counselling (UTAS)
- Master of Social Work (SCU)
Timeline
Field Placement
Volunteering Gold Coast
02.2024 - 07.2024
Translink Campaign
Probe Group
10.2022 - 02.2024
Austin Health
10.2021 - 06.2022
Volunteer Assistant
Pine Rivers Community Legal Centre
12.2019 - 03.2020
Assistant Educator
Affinity Education Group
03.2018 - 12.2020
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