Zoe Bickley
Mount Gambier,SA
Summary
Highly motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills. Good organizational skills with a hard-working mentality and caring approach.
Overview
14
14
years of professional experience
Work History
Sales Professional
Michael Hill
Mount Gambier, SA
10.2022 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided excellent customer service.
Bookkeeper
Self-Employed
Mount Gambier, SA
07.2019 - Current
- Reviewed purchase documents and company receipts for reconciliation with statements
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information
- Collaborated with supervisors and managers to develop solutions regarding discrepancies
- Prepared monthly, quarterly, reports for clients
- Defined bookkeeping policies and procedures by developing system to account for financial transactions
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks
- Processed invoices and checks, and maintained daily cash logs and deposits
- Organized and maintained chart of accounts, and updated monthly entries and adjustments of ADP payroll entries and monthly accruals
- Managed accounting closings, accounts payable and financial reporting for multiple clients
- Resolved balance errors using accounting software
- MYOB expertise
- Quarterly BAS done for various clients.
Bottle Shop Attendant
Royal Oak Bottleshop
Penola, SA
07.2021 - 04.2022
- Organized store by returning merchandise to proper areas and restocked displays
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Recommended merchandise to customers based on needs and preferences
- Prepared merchandise for purchase or rental
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Bagged or packaged purchases and wrapped gifts
- Cleaned shelves, counters and tables to maintain organized store
- Answered store and merchandise questions and led customers to wanted items
- Greeted customers to determine wants or needs
- Computed purchases and received and processed cash or credit payment
- Maintained knowledge of sales and promotions, return policies and security practices
- Ticketed, arranged and displayed merchandise to promote sales
- Watched for and recognized security risks and thefts to prevent or handle situations
- Recommended, selected and located merchandise based on customer desires.
Bookkeeper
Add-Count
Mount Gambier, SA
03.2016 - 06.2019
- Experience from a expert in bookkeeping and MYOB software
- All other experience has been covered in self-employment experience.
Real Estate Receptionist
Malseeds
Mount Gambier, SA
08.2015 - 04.2016
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications
- Coordinated appointments with prospective buyers to showcase houses and plots
- Generated lists of properties compatible with buyers' needs and financial resources
- Generated lists of properties comparable with buyers' needs and financial resources
- Screened visitors and calls to minimize disruption for office personnel
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Scheduled and confirmed appointments and meetings for management team
- Reported suspicious individuals to supervisor
- Updated and recorded customer or client information to maintain accounts
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Bartender
Prince of Whales
Penola, SA
02.2011 - 09.2015
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Balanced daily registers and generated sales reports for management
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Displayed and retained extensive knowledge of liquors, wines and entrees
- Poured wine, beer and cocktails for patrons
- Have a current RSA.
Education
Responsible Service of Alcohol -
Clear To Work
04.2019
Certificate 4 Bookkeeping: Accounting Technology and Bookkeeping -
Tafe SA
Mount Gambier01.2017
Certificate 3 in Disability -
Tafe SA-
trueCertificate 3 in Business -
Tafe SA
Mount Gambier, SAFirst Aid HLTAID011
First Aid Pro
Mount GambierNDIS, Aged Care, Vulnerable Person, Children
Screening NDIS,Aged Care,Vulnerable Person,Children
Skills
- Attention to Detail
- Proactive and Self-Motivated
- Creative Problem Solving
- Outstanding Customer Service
- Anticipating Needs of others
- Cleaning and Sanitizing
- Multitasking and Prioritization
- Professional Service Standards
- Handling Difficult Customers
- Teamwork and Professionalism
- Relationship Building
- Flexible Schedule
- Computer Skills
- First-aid and CPR
References
References available upon request.
Timeline
Sales Professional
Michael Hill
10.2022 - Current
Bottle Shop Attendant
Royal Oak Bottleshop
07.2021 - 04.2022
Bookkeeper
Self-Employed
07.2019 - Current
Bookkeeper
Add-Count
03.2016 - 06.2019
Real Estate Receptionist
Malseeds
08.2015 - 04.2016
Bartender
Prince of Whales
02.2011 - 09.2015
Responsible Service of Alcohol -
Clear To Work
Certificate 4 Bookkeeping: Accounting Technology and Bookkeeping -
Tafe SA
Certificate 3 in Disability -
Tafe SA-
Certificate 3 in Business -
Tafe SA
First Aid HLTAID011
First Aid Pro
NDIS, Aged Care, Vulnerable Person, Children
Screening NDIS,Aged Care,Vulnerable Person,Children
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